Hello Kjw1,
Thanks for posting in the Community.
We're sorry to hear about this experience. Could you please share a photo or screenshot of the exact display you're getting on both Google Nest display and Home app? Also, for more guidance on setting it up, you can check these:
What you need to get started
- A speaker or display.
- Latest version of the Google Home app.
- Latest version of the Google app.
- A Google Account.
- A mobile phone or tablet that:
- Has Android 9.0 or later.
- Works with 2.4 GHz and 5 GHz Wi-Fi network (a WPA-2 Enterprise network won't work).
- Has Bluetooth turned on.
- An Internet connection and secure wireless network.
- If you already use Duo for video calling, make sure that you use the same Google Account in Duo and in the Google Home app.
Get started
- Plug in your speaker or display.
- If the device has been used before, factory reset your speaker or display before you continue.
- On your phone or tablet, open the Google Home app
.
- If you haven't set up a home, tap Create home
enter a nickname for your home
- Tap the name of your home
- If you haven't set up a home, tap Create home
- Tap Devices
.
- Follow the in-app steps. Note: You can opt out of some settings, like Voice Match or personal results. You can also change your device settings at any time after you complete setup.
Let me know how it goes.
Best,
Princess
You are under the impression I need help setting up this device. That is not the case. This is my third Nest device, I am well versed in how to set them up. The device itself is having problems. The device is showing in my Google nest app. It is linked to my Google account so when I access the Google assistant on the Nest Max, it is my profile picture that is up in the upper right hand corner of the Max screen.
Issues the Max is having:
1) photo frame freezes
I did some research, using the Max device. The Google Nest community pages came up on the screen. I wanted to post a question. That led to the discovery of problem #2.
2) When I try to sign in to the Google Nest community pages, using the Nest Max screen, it tells me the browser in not secure (see pictures).
It happens after I enter my email address. This has been an issue since we got the Nest Max. I just took the attached pictures so it is STILL a problem.
It is NOT the network. No other devices say anything about the browser not being secure. When I posted on the community site, I was literally leaning up again the counter the Max was on and was able to log into the community page on my phone to post my issue.
Troubleshooting:
Unugged the Max multiple times.
Deleted the device from Google Home,
uninstalled the Home App, then reinstalled it, multiple times.
Photos frame still freezes
Still can't
sign into the Nest community pages (screenshots).
NO updates available for the phone, the Home app, or the Max itself
I logged on here for the EXACT same reason. (but my hub max is t new). On the screen where I would type my email, When I click on the top text that says "accounts. google.com" - it takes me a pop-up that says: " Connection is secure " with a green lock. then lists the URL https://accounts.Google.com/v4/sign-in/identifier?continue=http%3A%2F%2Fsuppirt.google.com%2Faccount...... blah blah
All this is trying to deal with losing the shopping list feature which is moving to Keep, but can't access is w/ HUB. (if that's not an option, takes away the most used function of all of my 8+ minis around the house. ). They are starting to take away the features I used most Google Meet - and reason I purchased one for all family members last year ... although unrelated to the browser not secure / Keep issue.
