Cannot connect Nest Hub Max to internet

[LarryBrown43]

I am trying to connect a nest hub Max and I was able to enter my Ecuador address and it recognized the street and I add device and at the very end it says cannot connect to the internet or cannot connect saying that on the device itself, your network name and password are incorrect but that's not true.

is this Nest hub Max not compatible outside of the United States, am I missing something?

any help would be great. my pixel 5, My Chromebook, my Lenovo laptop for that matter all connect perfectly to the router, no issues.

Thank you for any advice.

[David_K]

Hi LarryBrown43,

Strictly speaking, Nest Hub Max is not officially sold or supported in Ecuador. However, you can try these steps:

1. Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
   
   
2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
   
   
3. Turn OFF mobile/cellular data.
   
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
   
5. Reboot your Google Home or Google Nest device.
   
   
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
   
   
7. Restart the Google Home app.

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset the device. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.

[frances]

Hi All,

First, thank you DavidKing for answering this question. I appreciate it!

Hi LarryBrown43, I just wanted to check in. Has your issue been resolved? Please keep us updated, we look forward to your response!

[frances]

Hi All,

We haven't received any response from you, so I'll go ahead and lock this thread. As always, if you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.