Cannot connect nest hub max to new wifi

[Rollo]

Hi

We recently changed our wifi provider. I imagined reconnecting all our google home devices would be a straightforward but it has been anything but. 

2 of my devices, a nest hub max display and a mini speaker just won't connect. the nest hub max I have factory reset multiple times and it goes right through the set up process then at the end says 'error linking to your account'. Multiple other devices I have have reconnected easily.

[AndersC]

Hi @Rollo,

Thank you for posting in the community. I understand you're having issues connecting your Google Nest Hub and your Google Nest Mini to the Google Home app after recently changing your Wi-Fi provider. I appreciate the information provided about the error you're getting and about factory resetting your devices. I'm happy to assist you.

To better understand the reason for this, please provide the information requested below:

• Are you getting the same error message when trying to set up both your display and the speaker?
• Is the Google Home app finding the devices during the set up?
• Are you able to get to the part where you connect the device to the Wi-Fi network during the setup?

In the meantime, I recommend making sure you have removed your devices from the Google Home app before trying to set them up again.

Please keep me posted. I'll be waiting for your response.

Regards,

Anders