I’m not able to connect the Sleep Sensing on my Nest Hub 2nd gen since the beginning. It shows me always the follow message: “there was a problem connecting to the cloud - try again later”. I already tried several times. Can you please help with some advice?
Thanks for reaching out to the Speakers and Displays Community forum.
Please ensure that you're using a personal Google Account to set up your Google Nest Hub (2nd gen). Find the Cast firmware version of your device and give it to me.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
thank you so much for your help and interest in my case. I managed to make the connection today. I confess that I didn't quite understand why, because I didn't do anything different. But I got the connection and now everything is working. Thank you so much. 🙏🏻
Sweet! We're happy to hear that sleep sensing is now working on your Nest Hub (2nd gen). Let us know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.
