cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot link account to Google Nest

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster: Andres Cadena 

 

I already factory reset and reboot both mu phone and Google Nest and still receive this message

thread-121279507-17151795226485203361.jpg

5 REPLIES 5

Rdianco
Community Specialist
Community Specialist
Hello Andres Cadena,
 
I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.
 
I just wanted to check in, has this issue resolved on its own for your device?
 
  • If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  
 
  • If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?
 
Your feedback is greatly appreciated, as it will help our engineering team address this issue. 
 
 
- From Frances (Community Specialist)

That's all you got?? We need a solution, please!

Juni
Community Specialist
Community Specialist

Hi ccrowley321,

 

Thanks for posting and I’m sorry for the trouble this has caused you. Let me help you out. 

 

A few questions: have you tried to reboot and reset your device? When did your issue begin? Also, which Nest display do you have?

 

To further isolate the issue, try using another Google Account and let me know how it goes.

 

Best,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

Azarco
Community Specialist
Community Specialist

Hello ccrowley321,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 


Thanks,

Alex