What specifically happens? Are there any error messages in the app?
Try these steps:
- Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
- Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
- Turn OFF mobile/cellular data.
- Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
- Reboot your Google Home or Google Nest device.
- Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
- Restart the Google Home app.
- Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
- iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
- Turn Wi-Fi off and on again on your phone or tablet.
- Reopen the Google Home app.
If none of the steps above help, factory reset the device and then retry setup. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.
