Change linked account

[rdewilde]

I have setup my Best Hub 2nd gen for my daughter to track sleep quality. When setting up linked to my own Google account (though I can't remember explicitly selecting this 

I linked her account to the device using Family link. When I check the device options it shows multiple linked account now, but no option to deselect mine as primary and select hers. It shows my account on top, and hers under "other accounts". Hitting the account name doesn't do anything.

How can I switched the linked accounts?

Thanks,

[David_K]

There is no way to do that, unfortunately. You would first need to factory reset the device, and set it up with her account using the Home app on her device.

[rdewildenl]

Thanks. I'll try it.

Is it possible there are limits on Google Nest Hub sleep sensing due to limit on Google Fit for junior accounts? 🤨

[David_K]

I do recall from a previous topic that Family Link-managed accounts do support Google Fit, but not for children under 13. Not sure if that is still the case or not.

[Muddi]

Hey rdewilde,

Thanks for posting, and appreciate @David_K for helping here. 

I hope we were able to answer your question with the info provided by @David_K. If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.

Cheers,

Muddi

[Princesss]

Hey rdewilde,

We just want to check if you have seen the response from the previous post. If you have additional questions, feel free to respond to this, otherwise we will be locking the thread.

Best,

Princess

[Azarco]

Hey rdewilde,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Thanks,

Alex

[Princesss]

Hi there,

Chiming in to check if you still need help with this? Hope the previous post answered your question, otherwise I’ll be locking the thread.

Best,

Princess

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting!

Best,

Princess

[rdewildenl]

Well, the answer also kind of is a question, if that's (still) the case 😅 and if, can you please change it? 🥺😇

[Princesss]

Hi there,

I can see that you have tried the steps @David_K provided. However, if you're having issues using your kid's account (Family Link) I would recommend you to reach out to Google Fit and Family Link to check their restrictions.

Best,

Princess

[rdewilde]

Okay will do

[Azarco]

Hey rdewilde,

We appreciate your update. I'll be locking this thread now. Again, if you have any new concerns, updates or just a discussion topic, feel free to start a new thread in the community. 

Regards,

Alex