Comandi temporizzati

[Dariata]

Buonasera.
Fino a qualche settimana fa era possibile, tramite comando vocale o inserendo la frase nelle routine, di temporizzare alcuni comandi. Per esempio: "spegni luce cucina tra 10 minuti", "spegni purificatore alle 23.00", "accendi luce sala tra 3 minuti" ecc. ecc.
Ora, ogni volta che provo a dare questi comandi la risposta è "Credo di non aver capito". E' una funzione che è stata tolta o c'è qualche malfunzionamento temporaneo?

Grazie

[Rusell]

Hi Dariata,

Thanks for posting in the community. I'm sorry to hear that the timed command isn't working as expected. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions: 

• What kind of Google speakers or displays do you have? 
• Does this happen with other Google speakers or displays? 
• What troubleshooting have you done so far? 
• Is the Google Home set up on the Wi-Fi network?
  

Keep me posted.

Best regards,

Rusell. 

[Dariata]

Hi Russell, thanks for your interest. I'll answer you by points.

- I have a mix: Nest Hub Max, Nest Hub, Google Home, Google Home mini, Nest mini
- in fact it happens on all speakers and on all displays
- I tried to launch an update, I tried to reset them, I tried to modify the command saying different things but the result is the same: it responds that it didn't understand
- everything is set on the home WiFi
To complete, I can tell you that the timed commands (e.g. turn off xx light in 10 minutes, turn off LG TV in 1 minute, turn off air purifier in 15 minutes) up to two/three months ago worked perfectly both by direct voice command and whether it was processed via a routine command. Now it doesn't work in any way on any device. It seems, in fact, that this function was removed from the source.

Thanks in advance.

[Rusell]

Hi Dariate,

Thank you for the update. I appreciate all the information you shared, but we need to move forward regarding this situation. Therefore, I'd like you to check out the following information:

• Confirm if the Google device recognized the question or command correctly
  • you need to ask  “Repeat the question.”
  • Confirm if the question repeated back the same as to how you had asked it
  • If it still does not recognize the question, you need to speak slower
    

Keep me posted.

Best regards,

Rusell.

[Dariata]

Hi Russell.
I did the test as you asked and I can confirm that it understood exactly what I asked it to do, which is "Turn off the kitchen light in 2 minutes" but the answer was always "Sorry, I don't think I understood"
Furthermore, as you can see from the screenshot, it no longer processes what is written (and therefore should not have problems understanding speech). The screen is in Italian but it means "Turn off "name of the light" in three minutes".

[Rusell]

Hi Dariate,

Thank you for your response. For now, we need to move forward regarding this inconvenience. Therefore, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Be sure to submit the following relevant information:

• Community Thread
• Community Username
• Email address

Keep me posted.

Best regards,

Rusell.

[Dariata]

Hi Russel.
Done! Thanks.

[Rusell]

Hi Dariate,

Thank you for your update. We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help.

If you have any questions or concerns in the future, feel free to reply to this post.

Best regards, 

Rusell.