Continued conversation mode does not work on any of 12 devices.

[Jimadmz]

I have 12 Google home nest devices. A mix of hub displays, nest minis, and nest audio speakers. Conversation mode or continued conversation used to work on all of them. Now it doesn't work anymore. I have rebooted my entire system more than once. I have rebooted my router, my Wi-Fi points, and all the devices. It's enabled in my assistant app and I've also redone the voice match. Can't seem to get conversation mode back again. Any help would be appreciated!

[MikeFromHouston]

I guarantee Google couldn't give a **bleep** about it. This bug has been going on for the past couple years on and off. I've never seen a company so incompetent that they fix the bug and then a month later it comes back. 

[sicsacol]

Hi all,

Thanks for reaching out to the community forum. I'm sorry to hear that the Continued Conversation feature has suddenly stopped working on all of your Google Speakers and Displays. I understand how concerning this may be, especially since it had been working without any issues. I appreciate the detailed information you've shared and the time you've already taken to troubleshoot. Don't worry; let's work together to resolve this issue.

Let's try the following steps:

• Check that the firmware version of your Google Speakers and Displays is updated.
• Factory reset your Google Speakers and Displays. You can find instructions for this in the following article: Factory reset Google Nest or Home speakers or displays.

Please keep me updated on how it goes.

Regards,
Jonathan

[Jimadmz]

First of all, I'd like to thank you for responding, and the advice given. However, I don't want to be rude or ungrateful, but I'm not sure it will do any good.

The first item you suggested was to check the firmware and make sure it's updated. Even if i find the  version, which I did, how do I know whether it's updated. That is, what version should it be? I didn't know how to do that so I researched it on Google. I was led to believe it is automatic - no manual updates are necessary, or allowed. So how can I do what you asked? Isn't it always updated, automatically?

Secondly, you asked me to factory reset my devices. Did you notice that I have 12 devices? I have 6 minis, 3 hub displays, 2 Nest audio speakers and an original nest home speaker. It would be difficult to factory reset every one of these, with the chance it won't make a difference. Every single one of these worked up until a few weeks ago, or so. How will factory resetting all of them make a difference? Shouldn't there be one thing in common that is preventing my Continued Conversation mode from working? 

Having said that, I went ahead and factory reset 3 of the devices - 1 Nest Audio Speaker, 1 Mini, and one Nest Hub. Unsurprisingly, it made no difference. The Continue Conversation mode still does not work. 

Again, thanks for the input and trying, but do you have any follow-on suggestions?

Thanks,

Jim

[sicsacol]

Hi @Jimadmz,

Thanks for your update. I appreciate that you've already factory reset some of your Google Speakers and Displays. I understand how difficult it must be to factory reset all of them, especially since trying it with some of your devices didn't resolve the continued conversation issue. To better support you, please answer the following questions:

• Can you tell me the firmware version of your Google Speakers and Displays? Please use the following article to check the firmware versions: Google speaker and display firmware versions and release notes.
• What was the question you asked the Google Assistant using your Google Speakers and Displays?
• What was the follow-up question you asked?
• How long after the first question did you ask the follow-up question?
• What is the version of the Google Home app?

Please let me know the answer to these questions.

Regards,
Jonathan

[MikeFromHouston]

this isn't a user issue this is a Google side issue so we can stop with all the basic troubleshooting cuz none of that crap works. 

[MikeFromHouston]

Continue conversation was fixed last year and now it's broken again. Google is known for fixing bugs and having them regress in a later update it's just how they roll. The whole ecosystem is trash and full of bugs that Google refuses to fix. Set up home assistant or make the switch to Amazon Alexa that's the only way to get a decent smart home system. All that factory resetting this and turning this all doesn't do a **bleep** thing. This is a Google side issue. They will continue to tell you to do all this stupid basic trouble shooting stuff that they know is not going to work. This is the third time that continued conversation has stopped working. This company is a freaking joke. My nest hub went into the garbage yesterday because he can't even do the **bleep**ing basic **bleep** of telling me when to get up in the morning because the alarm stopped working LOL. I was late for work two days in a row and I can't trust Google's crappy smart home hub to do basic functionality that alarm clocks have been doing for years.