Could not connect to your Google home mini

[seanhemm]

Trying to set up new Google Home Mini. Go through Google Home App and it says I must download Device Utility App to set up. I do that, follow all prompts in Device Utility App, and it finds the Google Home Mini. However, as soon as I try to connect, I get the error message "Could not connect to your Google Home mini. Make sure it is nearby and that you connect to it when prompted". I am sitting right next to the speaker, and it never prompts me. Literally as soon as I click to connect to it, I get the error message. 

[suz55tbird]

I have the exact same issue. My phone connects to the Nest mini, but immediately upon trying to have it connect to the internet, the message, "Could not connect Nest mini to internet." 

I did everything mentioned in Help. Nothing works.

Can anyone help?

[stormpixy]

I'm having the exact same issue.  Any advice?

[seanhemm]

Sorry, still haven't gotten it to work. I thought Google would chime in, but nothing yet. 

[Madilynls]

Same issue here! Any news?

[ThatWasBrillian]

I have the same issue. 

[dragonhawk]

I'm getting the same issue too... has anyone resolved this?

[seanhemm]

No solutions yet.

[arwise]

Same issue here. Can we get an answer?

[Sag11 · Accepted solution]

I just got it to work after experiencing the same issue - cannot connect error message. When you go to the device utility app, turn on airplane mode and then manually turn on Internet connection, as if you were connection to internet on a plane. It finally was able to connect!!!

When you go to the 

[Sag11]

The last 'when you go to' is an editing error, please ignore.

[seanhemm]

This solution worked for me. It is counterintuitive though, because the device utility app specifically makes you turn OFF Wifi when you open it!  Once you get past that and start looking for a device, that's when I enabled airplane mode and turned ON Wifi, resulting in a good connection.

[msaudino]

THIS finally worked for me.  Once utility app has you turn off wifi, continue and when it starts searching, turn ON wifi.  Go figure...

[pazb]

It works!! After getting the prompt 'Would you like to set up this device?' I turned on airplane mode, turned on wifi, and turned on Bluetooth, then clicked 'next' on the utility app. Connected right away!

[archaeodrew]

I had the same issue. To fix it, I factory reset my Google Home and then went through the entire set up process again.

[parth]

These steps did not work for me:

• Resetting my Google home mini
• Going to airplane mode and then selectively enabling network when connecting through d vice utility app

What actually did work for me:

Using an older version of Android device - I had an old Nexus 7 tab, which had an older version of Android (And I presume an older version of Home app). I tried adding my Home mini using that and it never prompted me to install device utility app, sailed through the setup smoothly.

While this solution may not work for everyone, but could probably be helpful if there is an older Android device lying around somewhere!

[Jimunkey]

Airplane mode solution worked for me too. cheers

[Princesss]

Hi everyone,

Thanks for posting.

I appreciate all of you who shared the steps they tried in resolving this. This would be very helpful for others who are also experiencing the same thing.

In the meantime, we'll go ahead and close this thread from further discussion to keep our community tidy. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Cheers,

Princess

[JoKerSMILE117]

There's still loads of us who have not found a solution,  but you close the thread

[Princesss]

Hi everyone,

Thanks for posting.

I appreciate everyone who shared some steps regarding this. I hope everyone has tried the suggested steps and resolved this.

Let me know if you need anything else by responding to this thread, otherwise, I'll consider this thread as complete and will lock it.

Best,

Princess

[Princesss]

Hi everyone,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[Muddi]

Hey folks,

Happy to hear that your issue was resolved. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

[Muddi]

Hey folks,

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting! 
 

Cheers,

Muddi

[Shellimosser]

1. Help. I can not connect goggle mini

[Muddi]

Hey folks,

Thanks for bringing this up, and apologies for the delayed response. I know how excited you are to be able to set up your Google Home Mini. Let me help you with your concern.  A few questions - when did the issue start? How far are you from your Home Mini during set up? Are you using a dual-band router? 
 

Thanks for posting, and sorry for the delay. 

1. Make sure that mobile data is off.
2. Move your Home Mini within 15-20 ft. away from the router to get enough signal from your network.
3. Reboot your Home Mini and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.
4. Turn WiFi on and off on the mobile setup device.
5. Try to use a different phone and see if you will have the same issue.
6. If it is still the same, factory reset your device.

Let us know how it goes.

Cheers,

Muddi

[Muddi]

Hey folks,

Checking in to see if the troubleshooting steps shared helped? 

Cheers,

Muddi

[Muddi]

Hey folks,

I haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi