Device Bricked by an update

[puneetsaigal]

I guys are sending wrong updates which brick peoples devices and then u refuse to replace the device coz it is being used in a country other than the country it was purchased... This is not fair. Its ur fault that my device is not working. You have to change it

where ever it is.

My case I'd is Your Google Support Enquiry: Case ID [1-############2065]

Please replace my device that ur wrong update bricked

@Google #nestbricked #nesthub #brickeddevice #badservice

[govtpros]

Did you have any Joy? I have 2 Google homes Bricked so annoyed right now at the lack of interest

[Princesss]

Hi everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[Muddi]

Hey folks,

Thanks for reaching out. May apologies for the late response here.

I know how challenging it is not having a working device when needed - I'd love to help.

A few questions:

• When did the issue start?
• For Google Home devices - what is the status of the LED light?
• Which country are you located in?
• Where and when did you purchase your device?

@puneetsaigal: Could you provide the complete case ID so I can check what happen.

Looking forward to your response.

Cheers,

Muddi

[puneetsaigal]

Hello,  my device has been bricked for over 6 months.  When turned on it fails to boot and is only stuck on the G logo 

I am in india and device was bought in USA from the google store     Iyer was purchased long back. I don’t remember the date. 

[Princesss]

Hi puneetsaigal,

Thanks for letting us know about this. Wrranty in India is only 1 year from the date that you purchased the device, I'm afraid we can't have that replaced. Could you please provide the whole Case ID so we can check it?

Best,

Princess

[Princesss]

Hi puneetsaigal,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess