Google Hub is stuck in link account. Seems to me that there's something super buggy in it.

[Rdianco]

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Original poster: Robert Beach 8700 

Well I've factory reset till I was blue in the face, I've restarted my router, I've cleared the cache in the app, I have no issues setting up the Nest Mini but the display just sit there "link account". I just purchased 2 of the things and they both won't function properly in different areas of the house mind you! But the minis literally in the same spot as the other will work just fine. If I knew this was gonna eat up my Sunday I wouldn't have purchased these nightmares to begin with. So for the love of everything that is holy is there anybody out there with any fruitful information? 

[Rdianco]

Hi Robert Beach 8700,

I am sorry that you are encountering this connectivity issue with your device. I understand your concern. The Google team is aware of this issue and is investigating a possible cause. There are no other steps to take at this time to troubleshoot.

I just wanted to check in, has this issue resolved on its own for your device?

• If YES (has been fixed), could you please send feedback with the words: "GHT3 Nest Hub link account issue fixed" with an explanation of the situation?  

• If NO (has NOT been fixed), could you please send feedback with the words: "GHT3 Nest Hub stuck on link account screen" with an explanation of the situation?

Your feedback is greatly appreciated, as it will help our engineering team address this issue. 

- From Frances (Community Specialist)

[Daisymeddow10]

My google clock will not be fixed my mum has tried everything but nothing is working 

it simply says LINK ACCOUNT  open the google home app and link your account 

but we have tried so so so many times and nothing works 😩

[Azarco]

Hey Daisymeddow10,

That certainly hasn't been easy for you — let's see what we can do.

A few questions: was it working before? When you're setting it up, are you able to complete the set up in the Google Home app? 

Let's try these steps:

• Make sure your devices are within 15-20 feet of your router.
• Make sure you're using a regular Google Account.
• Reinstall your Google Home app.
• If you're using iOS, turn on Local network access for the Google Home app on your phone settings.. Here's how: Privacy > Local Network > Google Home app 
• Try resetting your Nest Hub to its default settings and try setting it up again.

Hope this helps.

Thanks,

Alex

[Azarco]

Hey there,

How's it going with your Nest Hub? Did the steps above help?

Regards,

Alex

[Daisymeddow10]

I figured it out all I had to do was reset my account 

[Princesss]

Hi there,

Thanks for the update. Is it working good so far? Just in case you have additional questions, feel free to update this thread.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess