07-06-2023 01:53 AM
07-06-2023 03:40 AM
All models of speaker and display are still very much supported. Aside from rebooting them, there are some things you can try:
Google Assistant doesn't respond - Google Nest Help
Let us know how you get on!
07-13-2023 12:42 PM
Thanks, but only restarting the devices helps at this stage, strangely enough only the Nest Mini devices, not the bigger Google Nest speakers.
07-09-2023 08:25 AM
Hey masterdam79,
I hope we were able to answer your question with the info provided by @David_K. If you have additional questions, feel free to respond to this thread and we'd be happy to further assist you.
Cheers,
Muddi
07-10-2023 01:55 AM
I've rolled back a version of Home Assistant, which is also integrated with the Google Nest speakers, as this is my next suspect.
07-10-2023 07:25 AM
Hi there,
To confirm, is it the Assistant app on your phone? Have you tried connecting one of your devices on a different network to see if your device will have the same behavior?
Cheers,
Muddi
07-13-2023 12:29 PM
It's not my phone, only the Google Nest Mini speakers in my home, the bigger Nest versions seem unaffected.
07-13-2023 09:20 AM
Hey masterdam79,
How was your device? Have you tried connecting it to a different network?
Cheers,
Muddi
07-13-2023 12:40 PM
Yes I tried switching a couple of the Nest Mini devices to a 5G WiFi network, the other two remained on the 2.4G WiFi network.
All four are still having trouble after about a day without problems.
07-13-2023 12:31 PM
I've ruled out Home Assistant as a root cause as I removed the Google Home integration, but as before the problem is returning after about a day.
07-13-2023 12:44 PM
I'm also pinging the devices every minute using a cronjob on a raspberry pi and posting the exit code to a Grafana dashboard.
Network (Orbi 6 Pro mesh) doesn't seem to be the issue, latency is very low.
07-16-2023 09:04 AM
Hello there,
Sorry for the delays. I want to make sure that I understand it correctly. Are you able to use your Nest Mini now? Is it responding to your commands?
Cheers,
Muddi
07-17-2023 11:50 AM
No worries, thanks for the help.
In order to use my Nest Minis, I need to reboot all of them daily, if not multiple times per day.
They function fine for about 8 hours after that.
07-18-2023 06:54 AM
Hey masterdam79,
Oh no! Have you tried setting up one of your speakers to a different network to see if it will have the same behavior?
Cheers,
Muddi
07-19-2023 08:10 AM
Hi nosht82,
Sorry to hear that. Have you tried connecting your speaker to a different network to check if it will have the same behavior? Also, is iPv6 enabled on your router?
Cheers,
Muddi
07-20-2023 07:49 PM
I moved it to a different network and with in 24 hours its dead again. The old network was Wi-Fi 6 5GHZ only the new was 2.4 and 5 Wi-Fi 5. I use wpa3 with backswords compatibility for 2. I have had ip 6 turned off at my router because my isp has a weird configuration of it that doesn't work well with my router.
07-24-2023 10:14 AM
Hey nosht82,
Could you try switching your network security to WEP, WPA, or WPA2 only?
Cheers,
Muddi
07-28-2023 06:31 PM
Switched all my networks to wpa2 only and same problem with in 2 hours. I did receive a AP update that has "[Gen6] Fixed Multicast Enhancement not working. This affects IPTV and other multicast-heavy traffic operations." in the change log. I'm applying it now and will follow up on if it works in a day or so.
07-29-2023 04:56 AM
Hi there,
Thanks for the update. We'll keep this thread open for 3 days and then check for your follow up till then.
Best,
Alex
07-29-2023 12:34 PM
By the next morning some can receive broadcasts but not send. As masterdam79 said I can ping them even when they are frozen and don't respond to voice commands. I usually reboot them threw the home app so they are network connected. I have also tried hard booting them.
07-29-2023 01:03 PM
I concur, network connectivity doesn't seem the case.
I also tried switching off "Continued Listening" to no avail as I suspect they are still in listening mode.
I reckon it's something to do with them starting to listen for whatever reason, but never closing the cycle and at some point giving up on voice prompts.
It happened once whilst watching TV through connected chromecast, the volume of the TV was reduced significantly (similar when you activate the assistant using voice prompt) until I reboot the Nest Mini in that room.
07-29-2023 06:38 AM
With me the network doesn't seem to be the issue, I'm continually pinging all Google Nest (including Mini) speakers and the latency is very much within normal limits.
07-29-2023 06:46 AM - edited 07-29-2023 06:47 AM
My dedicated IOT network is also maximum WPA2, no WPA3.
Also no IPv6 configured on the DHCP server
07-18-2023 05:49 PM
I'm experiencing the same issue, I have 6 mini's 1 is a nest the others are homes and they all do the same thing. Resetting works for a few hours. I was thinking it might be a issue with Wi-Fi packets causing them to freeze. I'm using a Ubiquiti AP (U6LR) but this is the only post I've found about the issue and it doesn't mention what access point your using. There was a firmware update to the AP around the time the issue started, but that's not uncommon because Ubiquiti updates about every other month, and there has been another since it started.
07-29-2023 06:35 AM - edited 07-29-2023 06:36 AM
Hi @nosht82,
Sorry to hear, but also sort off happy I'm not the only one with this issue.
The WiFi setup I'm using is Netgear Orbi Pro 6 Mesh with 1 router and 2 satellites.
I'm lost here and about to throw them all out of the window!!
07-29-2023 01:04 PM - edited 07-29-2023 01:04 PM
@nosht82 Do you also see a difference in problems between Nest Mini and the larger Nest speakers.
I have a pair (larger) Nest speakers in the livingroom downstairs, they are completely unaffected somehow.
07-29-2023 02:14 PM
I only have minis 6 with 2 in a pair that seem to never have issues while the unpaired ones do. 5 1st and 1 2nd gen, and it has the same behavior on both generations.
07-30-2023 07:16 AM
Another finding in my investigation.
Google Support asked me to factory reset the devices, which I'd already done earlier but to comply with support I performed it again.
Somewhere along the process of reinitializing I found that I got an error when reselecting the groups these speakers belonged to pre-reinstall.
So I figured it might be something to do with the groups, so I deleted all groups.
I'll check if that solved anything and report back in a few days.
@nosht82 do you use any groups in your Google Home app and if so, did you already try removing these groups?
Some time ago (around the time Google got sued by Sonos for multi-room audio patent infringements) the multi-room audio experience degraded to a degree that I don't use these groups anymore and am thinking of switching to Sonos (guess the lawsuit worked).
08-04-2023 11:59 AM
That seems to have fixed the freezing and not receiving / sending broadcasts. I deleted the pair and its been stable for a few days now. I still have the chasing lights issue but it responds and receive / sends every time now. The pair was 1st gen home minis. Weird that they were the only ones that never had issues but caused issues with all of the other ones.
08-04-2023 12:39 PM
I'm specifically referring to speaker groups, not pairs as speaker stereo pairs have been unaffected completely in my case.
It seemed stable for a few days so I was cautiously optimistic, but the issue returned unfortunately.
Google Support returned back to me saying their Dev team figured something out and I should let me speakers on for it to receive updates.
Will report back if I see any version upgrades (took screenshots) and if it has helped or not.
08-10-2023 02:09 PM
Hi folks,
We just want to check if you need further help. Could you also provide us with the case number that was provided by the support team so we can check for you?
I look forward to your responses.
Regards,
Juni
08-14-2023 09:33 PM
Hey there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
Best,
Princess