12-28-2022 05:08 AM
I have to tap multiple times to activate my screen and if it activates, only lasts for a second. Then I have to double tap again and again. Getting annoying.
what can I do to deactivate this double tap to activate feature on my Nexthub max?
thank you!
@Muddi
12-28-2022 06:56 AM
Maybe you could try rebooting your Nest Hub Max, either by unplugging it for a minute or by using the reboot option in the Google Home app.
12-31-2022 03:39 AM
I did reboot but no change. Is there a tab on the app that I need to change?
12-31-2022 07:34 AM
I don't know why you have to double-tab; we don't have to on our Nest Hubs or Nest Hub Max.
01-02-2023 09:57 AM
Hi folks,
@MplsCustomer, thanks for the help.
@Ekualily, that certainly hasn't been easy for you ― a few questions: when did this issue start? Does it happen every time you tap your Nest Hub Max? There are no options to do changes on the screen's sensitivity and I know that you've already done a reboot but, it would help a lot if you could do a sequential reboot also. Unplug the power cord of your router followed by your Nest Hub Max. Plug them back in after 5 minutes tops. Restarting your phone might also help. This will help refresh the link between your devices, giving them a breather.
Hope this helps.
Best,
Dan
01-05-2023 10:43 AM
Hey there,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
01-05-2023 03:25 PM
I’ve tried restarting, still the same. This was not an issue when I first got the Nesthub. My kids are very attached to it watching YouTube videos etc so I tried to find an option on the app to dissuade them from using the hub. Not sure exactly what I clicked on the app but since then, I noted that for any touch of the screen, it says “double tap to activate.” And if I double tap, it doesn’t go away. I have to double tap for every tap on the screen and it’s pretty annoying. I’m looking for ideas for what to do.
01-07-2023 07:34 PM
Im having the same issue and it's driving me f****** crazy. Don't know what to do, just about to throw it out a window. But I find out or figure out whats going I'll let you know.
01-09-2023 07:45 PM
Hey folks,
Sorry for the delayed response. Could you post a video showing the issue on your device so we can take a deeper look? Also, is the issue specific to Nest Hub Max? Please provide the current firmware version of your device. Follow the steps below to know-how:
Cheers,
Muddi
01-23-2023 10:20 AM
Struggling for a year. My Nest Hub Max doesn't even swipe up....sometimes I can only double tap. Everything else I have to do verbally:(
01-10-2023 12:36 AM
Hi Muddi,
Thanks for your help. because of the double tap to activate, I can't even scroll up on the screen. I did take a video but unsure how to load it here.
01-10-2023 02:54 PM - edited 01-10-2023 02:57 PM
Should I return this product and get a new one?
a picture is posted. I can’t post a video but this red line to the edge of the screen shows throughout and won’t respond to taps to scroll up or sides. So annoying.
01-14-2023 05:46 PM
Hey Ekualily,
Could you tell us when and where you purchased your device? To share a photo or video just click the camera icon on the reply box.
Cheers,
Muddi
01-18-2023 06:38 AM
Hi there,
How was your device? Let us know if you still need help, and we're glad to further assist you.
Cheers,
Muddi
01-19-2023 10:30 AM
Thanks for your reply. Did you see my response below.
I really can't even scroll up or down the screen. It's really annoying and I almost want to return the product but love some features such as the alarm and i can videocall the kids away from home. i'm torn. I appreciate your help.
01-21-2023 05:06 PM
Hey Ekualily,
Sorry for the delays. I tried accessing the link that you've provided but I got a message saying, "The requested URL was not found on this server. " By the way, do you still remember when and where you purchased your device?
Cheers,
Muddi
01-21-2023 06:38 PM
Thanks Muddi,
I got the device December 10th on Dell.com on sale. Can u email me at # for the link? I’m not sure why you can’t view it.
01-22-2023 02:54 PM - edited 01-22-2023 02:54 PM
Hey Ekualily,
Thanks for the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. Make sure to include the link on this thread so we can track it easily.
Cheers,
Muddi
01-22-2023 03:09 PM
Hi Muddi,
I just filled it out. Thank you.
Ekualily
01-23-2023 10:23 AM
Best Buy, Last Oct./Nov.
01-23-2023 10:24 AM
Update Last year should read Oct./Nov.2021
01-23-2023 11:40 AM
Hi folks,
@Ekualily, @TopCat27, just a quick update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
@handsomedansome, have you had the chance to try the steps above? Please let us know if you need more help otherwise, we'll lock this thread after 24 hours.
Kind regards,
Dan
01-23-2023 10:22 AM
Me Either!!!:(
01-19-2023 07:55 AM
Hi there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
Regards,
Juni
01-19-2023 10:25 AM
Hi there!
This site is not easiest to use. I do have both google nesthub Max and the smaller one. The small one does not have this issue. It's under my husband's google account. The NestHub Max was purchase 12/1/22 from Dell.com. Issue started 2-3weeks post purchase when I tried to create a downtime to prevent my elementary aged kids from spending all their free time on the device. I tried to post a picture of the issue a few posts back; i'm guessing you didn't see it.
https://photos.google.com/photo/AF1QipO8xQ-i166Y3TKEwlnz8JQgc1iuF9D0JbgMdMYs
01-21-2023 06:49 PM
The URL returns a 404 "requested URL was not found on this server" error.
01-22-2023 05:47 AM
Let’s try this one.