Double tap is overworking and need help.

[Ekualily]

I have to tap multiple times to activate my screen and if it activates, only lasts for a second. Then I have to double tap again and again. Getting annoying. 

what can I do to deactivate this double tap to activate feature on my Nexthub max? 

thank you! 
@Muddi 

[MplsCustomer]

@Ekualily 

Maybe you could try rebooting your Nest Hub Max, either by unplugging it for a minute or by using the reboot option in the Google Home app.

[Ekualily]

I did reboot but no change. Is there a tab on the app that I need to change?

[MplsCustomer]

@Ekualily 

I don't know why you have to double-tab; we don't have to on our Nest Hubs or Nest Hub Max.

[Dan_A]

Hi folks,

@MplsCustomer, thanks for the help.

@Ekualily, that certainly hasn't been easy for you ― a few questions: when did this issue start? Does it happen every time you tap your Nest Hub Max? There are no options to do changes on the screen's sensitivity and I know that you've already done a reboot but, it would help a lot if you could do a sequential reboot also. Unplug the power cord of your router followed by your Nest Hub Max. Plug them back in after 5 minutes tops. Restarting your phone might also help. This will help refresh the link between your devices, giving them a breather.

Hope this helps.

Best,

Dan

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Ekualily]

I’ve tried restarting, still the same. This was not an issue when I first got the Nesthub. My kids are very attached to it watching YouTube videos etc so I tried to find an option on the app to dissuade them from using the hub. Not sure exactly what I clicked on the app but since then, I noted that for any touch of the screen, it says “double tap to activate.” And if I double tap, it doesn’t go away. I have to double tap for every tap on the screen and it’s pretty annoying. I’m looking for ideas for what to do. 

[handsomedansome]

Im having the same issue and it's driving me f****** crazy. Don't know what to do, just about to throw it out a window. But I find out or figure out whats going I'll let you know.

[Muddi]

Hey folks,

Sorry for the delayed response. Could you post a video showing the issue on your device so we can take a deeper look? Also, is the issue specific to Nest Hub Max? Please provide the current firmware version of your device. Follow the steps below to know-how:

1.  Swipe up from the bottom of the display screen.
2. Tap Settings >  About device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Cheers,

Muddi

[TopCat27]

Struggling for a year.  My Nest Hub Max doesn't even swipe up....sometimes I can only double tap.  Everything else I have to do verbally:(

[Ekualily]

Hi Muddi,

Thanks for your help. because of the double tap to activate, I can't even scroll up on the screen. I did take a video but unsure how to load it here. 

[Ekualily]

Should I return this product and get a new one? 

a picture is posted. I can’t post a video but this red line to the edge of the screen shows throughout and won’t respond to taps to scroll up or sides. So annoying. 

[Muddi]

Hey Ekualily,

Could you tell us when and where you purchased your device? To share a photo or video just click the camera icon on the reply box.

Cheers,

Muddi

[Muddi]

Hi there,

How was your device? Let us know if you still need help, and we're glad to further assist you.

Cheers,

Muddi

[Ekualily]

Thanks for your reply. Did you see my response below. 

I really can't even scroll up or down the screen. It's really annoying and I almost want to return the product but love some features such as the alarm and i can videocall the kids away from home. i'm torn. I appreciate your help.

[Muddi]

Hey Ekualily,

Sorry for the delays. I tried accessing the link that you've provided but I got a message saying, "The requested URL was not found on this server. " By the way, do you still remember when and where you purchased your device?

Cheers,

Muddi

[Ekualily]

Thanks Muddi,

I got the device December 10th on Dell.com on sale. Can u email me at # for the link? I’m not sure why you can’t view it. 

[Muddi]

Hey Ekualily,

Thanks for the information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. Make sure to include the link on this thread so we can track it easily.

Cheers,

Muddi

[Ekualily]

Hi Muddi,

I just filled it out. Thank you.

Ekualily

[TopCat27]

Best Buy, Last Oct./Nov.

[TopCat27]

Update Last year should read Oct./Nov.2021

[Dan_A]

Hi folks,

@Ekualily, @TopCat27, just a quick update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

@handsomedansome, have you had the chance to try the steps above? Please let us know if you need more help otherwise, we'll lock this thread after 24 hours.

Kind regards,

Dan

[TopCat27]

Me Either!!!:(

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni

[Ekualily]

Hi there! 

This site is not easiest to use. I do have both google nesthub Max and the smaller one. The small one does not have this issue. It's under my husband's google account. The NestHub Max was purchase 12/1/22 from Dell.com. Issue started 2-3weeks post purchase when I tried to create a downtime to prevent my elementary aged kids from spending all their free time on the device. I tried to post a picture of the issue a few posts back; i'm guessing you didn't see it. 

https://photos.google.com/photo/AF1QipO8xQ-i166Y3TKEwlnz8JQgc1iuF9D0JbgMdMYs 

[MplsCustomer]

@Ekualily 

The URL returns a 404 "requested URL was not found on this server" error.

[Ekualily]

Let’s try this one.

https://photos.app.goo.gl/tkX5LWLAAPvqk2KXA