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Error message- device linked to user

Greenie7
Community Member

‎11-15-2023 01:57 AM

Got a new modem, trying to connect to new wifi, error message- this device is linked to a user. I’ve reset device and still no luck. I’ve been able to connect 2 other devices.

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Ben21
Community Member

‎11-15-2023 02:14 AM

Why not just login to the new router and set the wireless ssid and password the same as the old one? Reboot your devices and they'll auto connect with no issues. 

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Princesss
Community Specialist
Community Specialist

‎11-18-2023 01:40 PM

Hello folks, 


Thanks for visiting the Community.

 

@Ben21, thanks for your suggestion. This might also help.

 

@Greenie7, if you have a new modem to use, you need to make sure that you have these settings set:

 

  1. Open the Google Home app Google Home app.
  2. Tap Devices Add New Device .
  3. Follow the in-app steps.

If these steps don't solve the issue, you'll need to factory reset your speaker or display, then set it up again.

 

If resetting won't work, you might want to check your network settings:

 

  • Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device. 
  • Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
  • Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses. 

Configuring your Router Settings

 

  • Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
  • Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP). 

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

 

Let me know how it goes.

 

Best,

Princess

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