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Eufy doorbell not connecting

Confused101
Community Member

Just purchased a eufy 4K HD doorbell that says works with google assistant but cannot get it to show up on my best hub. It shows a camera and says connecting to doorbell but when selecting it it says ‘sorry, it looks like the stream is currently unavailable from the doorbell’

1 ACCEPTED SOLUTION

Deepbond
Community Member

I got it working after following below steps

  1. Unlink Eufy security account from google home
  2. Remove Eufy doorbell and homebase from eufy security app
  3. Add eufy homebase and doorbell again to eufy security app
  4. Add doorbell and homebase to google home
  5. Ask google to "show the doorbell" and after several seconds you can see the stream on google nest hub max

I was able to see the doorbell's video stream on nest hub but it was about 20 seconds behind the real-time so I am not sure how useful it would be.

View solution in original post

3 REPLIES 3

Deepbond
Community Member

Same issue for me as well. I brought new eufy doorbell 2K battery powered and Nest hub max yesterday. Doorbell works fine within eufy security app. I was able to add the doorbell to google home as well. However, asking google hub to show the doorbell it says "sorry, it looks like the stream is currently unavailable from the doorbell"

Deepbond
Community Member

I got it working after following below steps

  1. Unlink Eufy security account from google home
  2. Remove Eufy doorbell and homebase from eufy security app
  3. Add eufy homebase and doorbell again to eufy security app
  4. Add doorbell and homebase to google home
  5. Ask google to "show the doorbell" and after several seconds you can see the stream on google nest hub max

I was able to see the doorbell's video stream on nest hub but it was about 20 seconds behind the real-time so I am not sure how useful it would be.

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake