Every day display diconnects

[LG6]

After years of great service, and after working for months with a new router, for the past three weeks my Google Home disconnects every evening. It has been reset to factory setting as have the speakers. Each day I reconnect - there is no issue with the wifi router being found and reconnecting; but I don't want to have reset my router each day as well as disconnecting the display and the speakers. In any event, the display will work during the day after disconnecting and rebooting the router,  but the speakers say there is an issue try again in a few minutes and that is NEVER resolved. Can anyone advise?

Also, I don't care how big Google is - a company that charges money for products should provide a service representative to help with recurring issues with an easy to find customer service number - that actually connects you to someone. Or at the very least, address ongoing issues with an email that includes VERY CLEAR TO FOLLOW and EFFECTIVE ways to fix the problem(s).

[MplsCustomer · Accepted solution]

@LG6 

The only option Google Nest gives us to contact Support is to start with the link below and click "Next step" on the "Resources" page to skip researching help references and go directly to the call vs. chat contact options:

https://support.google.com/googlenest/gethelp

[LG6]

Thank you so much. Using your link I found the chat option and was connected to a person in 1 minute; who solved my problems for now. The Display is working, and both the mini speaker and Google Home are working again. If it stays overnight, all will be fixed - if not I have a contact person.

[Dan_A]

Hi LG6,

I'm glad that you're able to work this out. As we got our resolution here, I'm going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open a new thread if you have other questions or concerns.

Thanks for helping,  MplsCustomer .

Best,

Dan