Family Members can't add to shopping list on Nest Hub Max

[SDJen34]

We recently switched from an Amazon Alexa device to Nest Hub Max and my husband is not able to add items to the shopping list because it does not recognize his voice.  I've followed all of the instructions on this site and I've invited him to the shopping list and he has accepted.  He can see the shopping list on the app, but is still unable to add items using the "Hey Google" option on the Nest Hub Max.  This was the most used feature with Alexa and need to have this on the Nest Hub Max, so I'm wondering how we solve this issue.  My son has been able to add to the shopping list with no set up and no issues, so I'm confused.  After a quick search, it seems many people have this same issue.  

[Princesss]

Hi SDJen34,

Thanks for visiting the Community.

I appreciate all the details you've shared. Let's make sure that the other user is added as a home member:

1. Open the Google Home app .
2. If you have more than one home, tap Favorites . At the top, select the home you want to edit.
3. Tap Settings tap Add Home member.
4. Enter the name or email address of the person you want to invite to your home tap Next.
5. Review what’s shared when you add someone to your home tap Next.
6. Review the person’s access to your home tap Send.
7. If your Google Family Group isn’t full and the person you’re inviting isn’t already in one, you should get the option to invite them to your Google Family Group.
   • To invite them, tap Add to Family.
   • To skip this step, tap No Thanks.
   • Note: You can have up to 6 members in a Google Family Group.

The person you invite should receive an email with instructions.

Note: If the person you want to invite has already requested to join your home, you need to accept that request instead of sending a new invitation.

Let me know if it works after trying.

Best,

Princess

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions and I'd be glad to assist you further.
 

Best,

Princess