Find my phone not working

[kiltguy2112]

Ok, so suddenly my daughter (family link account) can't use "Hey Google find my phone" on any Google home device. It response is  that notifications need to be turned on in the Home app of the phone. It's a family link account so there is no option to turn on notifications in the paired down Home app for family link. If she asks "who am I" it responds corectly.

[Azarco]

Hey kiltguy2112,

A quick question: are you using an iPhone or iOS? Try turning on the notification of the Google Home app on your phone. Also, try rebooting your phone and Google Home.

Keep me posted!

Best,

Alex

[kiltguy2112]

No it's a 2020 Moto G Power. The problem is there  is no notification option in the home app with a Family Link account. Kids misplace thier phones all the time, and this feature worked until very recently with this phone and account.

[Azarco]

Hey kiltguy2112,

Got it. Could you check if her device is visible on Google Play

1. On a browser, go to https://bit.ly/2KnlcRM.
2. Sign in using the same Google Account as the one linked in the Google Home app.
3. Under Visibility, place a check mark for Show in menus, beside the device being located.

If the issue persists, try resetting your Google Home device.

Regards,

Alex

[kiltguy2112]

Cannot sign that account into the play store from a browser, as it is a Family Link account.

[Azarco]

Hey kiltguy2112,

You can sign in your account since you're the manager of your Family link account. You can check or add your daughter's phone to that page. 

Best,

Alex

[Princesss]

Hi there,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess