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G screen after reboot

Shellb72
Community Member

‎10-05-2023 01:44 AM

 I unplugged and replugged my nest hub into the same outlet and now it won't boot up. I've tried unplugging and letting it sit for a bit, and performed multiple start-ups in safe mode and multiple factory resets. All I get is the "G" screen on a never-ending loop

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Alex_S
Community Specialist
Community Specialist

‎10-07-2023 11:47 AM

Hi Shellb72,

 

We appreciate you taking all those steps. Let’s further look into it. A few questions: are you still using the official power cord that came with your Google Nest Hub? Have you tried plugging it into a different wall outlet? Is it trying to boot up but goes back to the G logo screen, or is it stuck on that G logo screen? Kindly share a short video showing the issue.


Regards,
Alex

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