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GOogle hub, nest and speaker

DOGDOC
Community Member

‎11-06-2023 10:19 PM

We have three google accounts, a family link account and google nest, hub and a google speaker for a separate room and account. Nobody can help us set up the hub and speaker correctly. We have done no less than 6 factory resets, made 6 google customer service calls and we are no closer to resolving the issue. The hub recognizes our child as a parent and a parent as a child. when one person adds their voice to their assistant and the hub, the other one drops out. 

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Princesss
Community Specialist
Community Specialist

‎11-10-2023 09:42 AM

Hi DOGDOC,

 

Thanks for visiting the Community.

 

We're sorry to hear about this experience on setting up your devices. To give us a preview, could you list down all the Google Nest speakers you are trying to set up, the ages of the users you're trying to link as well as the error messages you're getting upon trying to set it all up?

 

We'd love to know more of this so we can investigate it further. Looking forward to your response.

 

Best,

Princess

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