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Google Home Mini Gen 1 : no update

Mads2345
Community Member

A few months ago my Google Mini 1st Gen stopped responding and said I had to “Get started by downloading the Google home app”. Previously, it was connected in my app, responded to queries, and had been fully functional before this. 

 

The problem
Recently I’ve been trying to connect it back to the account and haven’t had any luck. I have not been able to fully download any updates, however my device is discoverable in the app and shows it is connected. It does not respond to any queries and repeats the setup instructions. 

Things I’ve done:

  • Unplug re-plug the device multiple times. 
  • Manual reset, holding down the back button, multiple times. 
  • Deleted old device and data from Google Home App, multiple times.
  • Reset my wifi router, twice.

 

Where I’m at now:

The mini is discoverable on the app and I can go through the set up process.

It is unable to complete the needed updates. 

The app shows my device as active in the menu. 
When I try and ask a query the mini says “To get started download the Google Home App”. 
The mini shows 4 white lights moving left to right. I assumed this meant it was still downloading the update but I have let this process happen over night with no results.

hypothesis

My mini is not able to download updates and because of this cannot function properly as an assistant. 


Is there a way to fix this? I don’t want to throw it away but it seems like since I can’t update the device. Any thoughts appreciated.

 

Thank you!

 

 

 

25 REPLIES 25

Muddi
Community Specialist
Community Specialist

Hey Mads2345,

 

Thanks for reaching out. I understand how challenging it is when your device is not working. We appreciate all your efforts. To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home Mini).

 

Let me know how it goes.

 

Cheers,

Muddi

Mads2345
Community Member

Hey Muddi, can you share a link on how to do this? I also have another mini gen 2 that I was able to setup fine and a few other items in my google home network and are connected.

Muddi
Community Specialist
Community Specialist

Hey Mads2345,

 

Understood! Please follow the steps below on how to setup your Google Home Mini using a mobile hotspot:

 

  1. Reset your Google Home Mini.
  2. Turn on the mobile hotspot of your phone (will serve as the router, make sure it's not connected to your home network).
  3. Connect the other mobile/tablet (will be used to set up the speaker) to the mobile hotspot.
  4. Once your phone is connected to the mobile hotspot, setup your speaker as normal, and make sure that you will connect it to the mobile hotspot where your phone is connected.

Keep us posted.

 

Cheers,

Muddi

Mads2345
Community Member

Muddi! I didn’t have a second phone but was able to connect the device using a neighbors wifi.

 

It’s been one day but just now I’m looking in my home app and it says the device is not connected. I was able to give a command but my speaker didn’t respond back. It was however was able to complete the command. I’m really not sure what is happening, any other suggestions?

Muddi
Community Specialist
Community Specialist

Hey Mads2345,

 

To confirm, are you able to use the device properly while connected to a different network? If yes, possible that issue is with your network and not with the device. You might want to check the settings on your router, and make sure that it doesn't restrict your speaker from working properly. If you have a dual band router, try to set up your speaker or display on both the 2.4 GHz and 5 GHz bands.

 

Keep me posted.

 

Cheers,

Muddi

Mads2345
Community Member

Hey Muddi,

the device does not work. Sometimes it responds, sometimes it doesn’t. I have a newer mini gen 2 that was able to connect, update and work on my wifi. I’m not sure why this one wont.

Muddi
Community Specialist
Community Specialist

Hey Mads2345,

 

My apologies for the delays. Just an added question: how long have you been using your Home Mini? Please check "My Activity" to see if your device was able to get all your commands. 

 

  1. Open the Google Home app.
  2. At the top-right, tap the account.
  3. Tap My Activity.

Also, please check the current firmware version of your device. 

 

  1. Open the Google Home app .
  2. Tap the device card of the preferred speaker or display.
  3. At the top-right, tap Settings Settings and then Device information.

 

Keep us posted.

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hey Mads2345,

 

Chiming in to check if you have already tried the steps on the previous thread?

 

Let me know if I can assist you with anything else, otherwise I’ll be locking the thread. 

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hey Mads2345,

 

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Mads2345,

 

How's your Google Home Mini? Are you able to update your device? Please let us know if you need further assistance, and the community will be happy to help.

 

Cheers,

Muddi 

Muddi
Community Specialist
Community Specialist

Hey Mads2345,

 

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting! 
 

Cheers,

Muddi

Mads2345
Community Member

Still no luck 😞

Kourosh
Community Member

I have the exactly the same issue with the same symptoms,  I did all the steps sveral times and still not updating .
I have 2 home mini first gen one has the issue
The other one working perfectly.

Please help I have Iphone 11 

 

 

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for visiting the Community.

 

If all the suggested has been done, We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Kourosh,

 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

 

Best,

Princess

I have the same issue too

Kourosh
Community Member

Hi they said is out of warranty and that it😒

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Kourosh, we know it’s not the answer you’re looking for and wish we could do more but we strictly follow the Google policy about device warranty. If you have any other questions or concerns you know where to find us.

@teeLock, have you tried the steps provided above? If yes, how was it?

 

Regards,

Dan

teeLock
Community Member

I have the same exact issue, and nothing seems to work

teeLock
Community Member

Like the others, i have the same issues. In  addition, 4 white lights pulse on and off too

Dan_A
Community Specialist
Community Specialist

Hi teeLock,

 

Thanks for posting and apologies for the trouble you're getting with your Google Home Mini. Have you tried the steps above? Is this the first time setting it p or was it working before? If so, when did this start? Could you please specify which troubleshooting steps you've done for us to isolate your concern? Also, it would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers. Plug them back in after 3 minutes tops. Restarting your phone might also help.


Looking forward to your responses.
 

Best,

Dan

teeLock
Community Member

It was working before but then stopped when I attempted to update it. Now it doesn’t work at all

Muddi
Community Specialist
Community Specialist

Hi teeLock,

 

Chiming in, let's try setting up your device using a mobile hotspot. Let's see if your device will receive an update when connected to a different network. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home Mini).

 

Keep us posted.
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey teeLock,

 

Checking in, did the troubleshooting steps shared help?
 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi teeLock,

 

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi