Google Home Mini Won’t Connect to my Phone

[Donnathellama]

My Google home mini won’t connect to my phone when trying to reset it. I was having problems with my chrome cast so I decided to factory rest everything to see if that would help. I factory rest my Google Home mini and I was able to connect to it with the Google home app. I heard the chime and it connected to the internet, however, I kept getting this error message in the app. I’m on the same WiFi as the Mini, my local network access for the app is on, and I’ve tried closing the application and restarting the process but I’m not sure what to do now. 

[Muddi]

Hey Donnathellama,

Thanks for sharing details about the issue, and my apologies for the late response here.

I know how challenging it can be when you're having issues setting up your Google Home Mini. A few questions: how far is your Home Mini from the router? Are you using a dual-band router? What is the firmware version of your iOS device? Have you tried using a different phone/tablet?

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home Mini).

Cheers,

Muddi

[Muddi]

Hey Donnathellama,

I just wanted to follow up on this. have you tried connecting your device to a mobile hotspot?

Cheers,

Muddi

[Muddi]

Hey Donnathellama

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi