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Youtube wont play

KeyC25
Community Member

Whenever I ask my Google home nest to play a YouTube video it goes black and wont play the video.  I have done a hard reset but still no video. Cant even cast to the monitor.   

5 REPLIES 5

ai
Community Specialist
Community Specialist

Hi there
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 1-8565000031804.
Kindly,
Ai

keishawallace76
Community Member

Mine won’t play YouTube either at all it always says something went wrong try again in a little bit but it never works anymore

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue, and my apologies for the late response.

 

I understand the feeling when you're having issues playing YouTube videos on your Google Nest Hub. We'd love to help. 

 

A few questions: 

 

  • When did the issue start?
  • Which specific Google Nest Hub do you have (1st or 2nd gen)?
  • Is it happening to all videos from YouTube?
  • Is it happening to other video services like Netflix?
  • How far is your Nest Hub from the router?

Please try these steps below:

 

  1. Move your Nest Hub within 15-20 ft. away from the router to get enough signal from your network.
  2. Reboot your Nest Hub and router by disconnecting them from the power source and leave them unplugged for 1 minute. Once done, plug them back one at a time with intervals.

 

Let me know how it goes.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Checking in to see if the troubleshooting steps shared helped? 

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi