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Google Home Nest Max not connecting to Wifi

Regikirk
Community Member

I have a Google Home Nest Hub Max for about a year now.  It has connected before but I have had to reconnect it to my apartment wifi 3-4 times over that time.  The original issue is that it wont cast Youtube from my iphone to the hub.  It has in the past with no issues.  So I have reset the hub a few times now and reloaded the Google Home app on my iphone and ipad.  It will go through the set up process and then says connected, but then says there's a problem.   I cannot restart the wifi router because my apartment wifi is a community wifi.  Each of us have our own connection and password, however there is no box to reboot.   I know the hub has Youtube on it but I like to cast specific videos and watch while in my kitchen; i.e. recipes or news.  

8 REPLIES 8

xIEthanHuntIx
Community Member

Hello, Regikirk.

May I ask if you have a receiver or access point in your apartment? If so great news you can get a router and configure it so you have even better wifi then before. I also have community wifi. I just went and made it better since they want to be cheap and throttle the connection. If you need any help with it just let me know.

I have the same issue can u plz tell me how to fix this

Regikirk
Community Member

I finally called the Community WiFi service (Spectrum), we went through all the settings, etc.  He finally rebooted my connection and then it worked.   

What type of router should I get?  Thanks 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

GOLDEN
Community Member

i fixed it by doing the reset button and resetup

Jake
Community Specialist
Community Specialist

Hey GOLDEN,

 

Glad to hear everything is working, and you are good to go. With the issue being resolved, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

 

Best regards,

Jake