Google Home Sirius subscription

[Dan6879]

Changed Sirius subscription because of a new car purchase. Can’t get Google home to recognize or let me login to the new subscription.

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[Altaan07]

Changed Sirius subscription because of a new car purchase, but can’t get Google Home to recognize or let me log in to the new account? Tech hiccups like this are frustrating, and they remind us how important it is to stay on top of the small details that keep things running smoothly. In Dubai, the same applies to travel—without a quick NOL card balance check, even the city’s efficient metro, bus, and tram services can come to a halt. Just as resolving login issues keeps your smart home connected, monitoring and recharging your NOL card ensures seamless access to the city’s world-class transport network. It’s about removing the roadblocks digital or physical, that stand between you and a smooth experience.

[kcruzgonzalez]

Hi @Dan6879,

Thanks for posting in the community. I'm sorry to hear that you're having trouble getting your Google Home to recognize your new SiriusXM subscription after your car purchase. I understand you want to get your music playing through your Google Home devices again. I'm here to help you get this issue resolved.

This sounds like a common scenario where the Google Home app needs to resync or update its connection with your SiriusXM account information. Since your subscription has changed, the existing link might be trying to use outdated details.

I'll walk you through the steps to unlink and then relink your SiriusXM account in the Google Home app. This process often resolves issues when subscription details change.

Here are the steps to try:

1. Open the Google Home app on your mobile device or tablet. Make sure your device is connected to the same Wi-Fi network as your Google Home speaker or display.
2. Tap Settings.
3. Under "Services," tap Radio.
4. Scroll down to the "More radio services" section.
5. Find SiriusXM in the list. You should see an "Unlink" option next to it. Tap Unlink and confirm the unlink.
6. Once unlinked, the button should change to "Link" or "Link Account." Tap on it to relink your SiriusXM account.
7. Follow the prompts to sign in with your new SiriusXM subscription credentials. This will typically redirect you to the SiriusXM app or a web page to complete the login. Make sure you're using the correct login for your new subscription.
8. After successfully logging in, confirm the linking process back in the Google Home app.

Once you've relinked the account, try asking your Google Home to play a SiriusXM channel to see if it now recognizes your new subscription.

If these steps don't resolve the issue, please let me know. We can then explore other troubleshooting options.

Regards,

Kevin