Google Home can’t connect

[Spenny1]

Hi, I am after a little help.

I have moved house and can’t connect my Google home hub! I guess I need to connect it to my new Wi-Fi but can’t find a way of doing it!

please bear in mind I’m not the best at this type of thing 🤣

Any help would be really appreciated 

thanks, Spen 

[MplsCustomer]

@Spenny1 

You need to do a "factory reset" before reinstalling it in the Google Home app on your new Wi-Fi network:

https://support.google.com/googlenest/answer/7073477?hl=en

[Dan_A]

Hi Spenny1,

Thanks for posting in the Google Community.

If your Google Nest Hub  isn’t connected to a Wi-Fi network, set up your Nest Hub on the new Wi-Fi network:

1. Open the Google Home app.
2. At the top left, tap Add > Set up device > New device > set up new devices in your home.
3. Follow the in-app steps.

If these steps don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again. 

Thanks for helping, MplsCustomer.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Thanks,

Juni