Google Home mini can’t add to a speaker group

[Jamesfec]

I have two Google Home minis. Both set up on Google home - both working separately. Both on same WiFi network. They both appear on device list correctly.

trying to set up a speaker group but when I do only one of them features in the list of available speakers to add to group. 
move tried factory resetting missing device - still no luck. 
previously I had this working.

any ideas?

[Jamesfec]

Yes done that but only one of the speakers appears in the list of speakers available to add to group. Yet both speakers are listed on the Google home devices list in the correct rooms.

[Dan_A]

Hi folks,

@RachelGomez123, thanks for the help.

@Jamesfec, that certainly isn't the experience we want you to have and we're here to help. A few questions: would you mind guiding us on how you did the factory reset? Was it the same way as found in this link? If it worked before, when did this stop working? It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers. Plug them back in after 3 minutes tops. Restarting your phone might also help. Delete the current speaker group afterwards then set up both your Google Home Mini on the same network under the same band frequency like 2.4 GHz or 5 GHz.

Tell us how it goes.
 

Cheers,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Jamesfec]

Still no working solution. 

[Jamesfec]

Hi this is not resolved. Two speakers are set up and functioning separately but when you go to create a speaker group only one is listed to add. Both factory reeet. Both on same WiFi connection. Both in Google home. Can cast to either of them. So why can’t I add one to a speaker group???

[Muddi]

Hi Jamesfec,

We apologize for the delays. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Muddi]

Hey Jamesfec,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.
 

Cheers,

Muddi