Google Home with gray rectangle overlay on home screen

[Aleksander]

 

Hi, 

For last 3 days my home screen (Weather Frog) is covered with gray overlay rectangle. 

Some of other guys report same problem from last two weeks with photo frame. 

Any ideas whats wrong? 

[Muddi · Accepted solution]

Hey folks,

Chiming in to ensure everything is covered here. Our team is aware of this and looking into this issue at hand. I’ll make sure to get back to you as soon as an update becomes available. I'd like to gather some details — when did this start? What is the current firmware version of your device?

To help us further investigate the issue, please send feedback using the keywords, "GHT3 Screen Banding <Device Type> after the update." For more instructions on how to send feedback via your Google Home, please click this link.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey Pruskaya,

Sorry to hear about your experience. The team is aware of this and looking into the issue at hand. Please make sure to send feedback using the keywords: "GHT3 Screen Banding <Device Type> after the update." Also, could you tell us the current firmware version of your device.

I'll wait for your reply.

Cheers,

Muddi

[MplsCustomer]

@Aleksander 

You could try rebooting it from the Google Home app (Settings for the Nest Hub/Google Home, then the "More" icon (3 dots in the upper right corner), then "Reboot". If you can't do that, then unplug it for a minute and then plug it in again to reboot.

There is this issue as well, that's fixed with the latest firmware update:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...

[Aleksander]

Hi,

I did not even mentioned rebooting cause it was obvious first thing to do. 

And, Yes of course this Hub was restarted multiple times with no result.

And this case you mentioned is tottaly different. I this one you can see all the Weather Frog animation under this overlay (it is transparent in 10%?). Same if you choose picture frame or wallpaper. Also we are not missing any weather data. 

It does not affect any of clock faces.

Firmware is: 7.20220419.2.166

Cast: 1.62.312297

[Muddi · Accepted solution]

Hey folks,

Chiming in to ensure everything is covered here. Our team is aware of this and looking into this issue at hand. I’ll make sure to get back to you as soon as an update becomes available. I'd like to gather some details — when did this start? What is the current firmware version of your device?

To help us further investigate the issue, please send feedback using the keywords, "GHT3 Screen Banding <Device Type> after the update." For more instructions on how to send feedback via your Google Home, please click this link.

Cheers,

Muddi

[Lautika]

Hola! Mi esposa y yo compartimos la App de Google Home con diferentes Google Nest en diferentes ciudades ella en SFO y yo en CDMX y tenemos el mismo problema con un recuadro gris 

[Muddi]

Hey Lautika,

Sorry to hear that. Have you had the chance to send feedback? Also, could you tell us the latest firmware version of your device?

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app.
3. Touch and hold your device's tile.
4. At the top right, tap Settings > Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Cheers,

Muddi

[MplsCustomer]

@Muddi 

Do you still want customers to use the keywords, "GHT3 Screen Banding <Device Type> after the update." ?

[Muddi · Accepted solution]

Hey Pruskaya,

Sorry to hear about your experience. The team is aware of this and looking into the issue at hand. Please make sure to send feedback using the keywords: "GHT3 Screen Banding <Device Type> after the update." Also, could you tell us the current firmware version of your device.

I'll wait for your reply.

Cheers,

Muddi

[Artsiom]

Hi there
I have problem with my Hub! When displaying photos from Google Photos, a white rectangle appeared on the frame. At the same time, if you switch to the dashboard, the white rectangle is not displayed. Reboot doesn't help.

[MplsCustomer]

@Artsiom 

There is a long thread (see below) on this defect, and Google Nest has acknowledged it to be an issue and is asking customers to submit feedback: "please send feedback using the keywords, 'GHT3 Screen Banding <Device Type> after the update.'"

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-with-gray-rectangle-overlay...

[Artsiom]

Where should I write feedback 'GHT3 Screen Banding <Device Type> after the update.?

[MplsCustomer]

@Artsiom 

In the feedback summary field when you enter feedback.

This page (below) has info on leaving feedback.  I think Google Nest does this so there's a formal record of what customers are reporting, and they don't seem to use this forum for that.

https://support.google.com/googlenest/answer/7071494?hl=en

[Juni]

Hi folks,

Thanks for helping @MplsCustomer.

@Artsiom, it appears that this is similar to the thread shared by MplsCustomer. I will move this post to the main thread so you can get updates on this topic.

Please be advised that this thread will be automatically locked once done. 

Regards,

Juni

[Francisco_Sepu]

GHT3 SCREEN BANDING <nest> after the update 

Cast firmware: 1.62.312297

[Palenque]

Hi, I have had my Nest hub Max for two years all right but recently my photos get hidden by a white rectangle in the display. I did set it up twice but no changes. Any hints?

[MplsCustomer]

@Palenque 

Perhaps you are affected by this known but as-yet unsolved issue:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-with-gray-rectangle-overlay...

[Juni]

Hi Palenque,

Thanks for helping @MplsCustomer.

@Palenque, it appears that this is similar to the thread shared by MplsCustomer. I will move this post to the main thread so you can get updates on this topic.

Please be advised that this thread will be automatically locked once done. 

Regards,

Juni

[Ricardoasencio]

It's been a month and still failing. 

I'm replacing it with an Amazon echo, as it's "Alexa's" birthday they have them on sale.

[jaguarik13]

i have the same problem. how should i write the answer And I don't know how to find out the firmware version 🤨 Im’ not english and not understand where should I write a reply? where should I write a reply? And I don't know how to find out the firmware version 🤨Pls send info to Google. Very Thx. Miroslav

[Mlabrador]

Hi all, 

Just got an update from our team. Please fill out the form and let me know once done. Thank you. 

@jaguarik13, Here's how to check the firmware of your Nest Hub. 

1.  Swipe up from the bottom of the display screen.
2. Tap Settings About device. You should find your 'Cast firmware version'.
   • For Nest Hub (1st gen) and Nest Hub Max: If 'Fuchsia version' is also listed, this means that your device runs Fuchsia.

Best, 

Nikki 

[jaguarik13]

Sorry, but it's embarrassing. You have known about the problem for a very long time, you ask everyone for firmware and update information and nothing solves it. The whole service and the device have functionality as if children would do it... It's sad that you can't solve the gray overlay problem. It seems to me that you probably don't want to dream.... I'm attaching my info from the Nest Hub, although I think it's unnecessary.

FUCHSIA VERSION 7.20220419.2.164

SOFTWARE VERSION 48.41.32.466204089

CAST FIRMWARE VERSION 1.62.312297

[Joaquin_ferro]

The same thing happens to me, the google nest is recently bought, I share information about my equipment:

VERSIÓN FUCHSIA
7.20220419.2.164

VERSIÓN DEL SOFTWARE
48.41.32.466204089

VERSIÓN DEL FIRMWARE DE CAST
1.62.312297

[Muddi]

Hey Joaquin_ferro,

Thanks for the information. To confirm, did you fill out the form?

Cheers,

Muddi

[Joaquin_ferro]

I have not filled out any form.

[Muddi]

Hi Joaquin_ferro,

Please fill out this form, and let us know once done.

Cheers,

Muddi

[Joaquin_ferro]

ok, already fill the form.

[Dan_A]

Hi folks,

@Joaquin_ferro, Just a quick update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

@All, those who haven't submitted the form yet could you fill it out for us to assist you further.

Best regards,

Dan

[Joaquin_ferro]

Ok, thank’s

[TonyHauge]

Hi.

Is there a fix for this issue with the grey overlay every time I choose the clock to show on the screen when I. Passive mode?

[Juni]

Hi MplsCustomer,

This issue remains under review. This is appreciated, we’ll get back to this post as soon as we receive the update.

Thanks,
Jun

[Muddi]

Hey folks,

Thanks for all the information. Please continue to send feedback and don't forget to post the firmware version of your devices for further investigation.

Cheers,

Muddi

[YanDeer]

Try switch off «Show Time passive mode» this worked for me, but of course the time is not showing on screen.

[Muddi]

Hey Racso,

What is the current firmware version of your device?

@YanDeer: Thanks for sharing.

Cheers,

Muddi

[Jarqu]

Thanks its works!

[Juni]

Hi everyone,
 

Thanks for the help @MplsCustomer

@Aleksander, were you able to try the recommended troubleshooting that MplsCustomer provided? If that did not resolve your concern, try to reset your Nest Hub and see if it will make a difference. 
 

Keep me posted.
 

Best,

Juni

[Aleksander]

Sorry for the delay. 

Facory reset and setting stuff to US did the trick. 

But when I set back my locale, witch is not us it is back again with this gray mask.

See https://youtu.be/Mc7Ec1VUUCM

[Muddi]

Hey MplsCustomer,

Yes. Please use the feedback keywords for this issue. 

@Aleksander: Thanks for sharing the video. Please make sure to send feedback on your device to help our team further investigate the issue.

Cheers,

Muddi

[Mlabrador]

Hi folks, 

I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. You can also send us feedback by using this keyword "Screen banding after update with rectangle gray shade". Here's how: https://goo.gle/2NvQG6R

Regards, 

NIkki

[Princesss]

Hi OyvindLille,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hi OyvindLille,

I just wanted to check if you had the chance to fill out the form?

Cheers,

Muddi