10-08-2022 06:50 AM
Hi,
For last 3 days my home screen (Weather Frog) is covered with gray overlay rectangle.
Some of other guys report same problem from last two weeks with photo frame.
Any ideas whats wrong?
Answered! Go to the Recommended Answer.
10-12-2022 05:34 PM
Hey folks,
Chiming in to ensure everything is covered here. Our team is aware of this and looking into this issue at hand. I’ll make sure to get back to you as soon as an update becomes available. I'd like to gather some details — when did this start? What is the current firmware version of your device?
To help us further investigate the issue, please send feedback using the keywords, "GHT3 Screen Banding <Device Type> after the update." For more instructions on how to send feedback via your Google Home, please click this link.
Cheers,
Muddi
10-18-2022 03:15 PM
Hey Pruskaya,
Sorry to hear about your experience. The team is aware of this and looking into the issue at hand. Please make sure to send feedback using the keywords: "GHT3 Screen Banding <Device Type> after the update." Also, could you tell us the current firmware version of your device.
I'll wait for your reply.
Cheers,
Muddi
12-11-2022 05:44 PM
Hey folks,
We are getting similar reported issues like this and rest assured that our team is looking into this issue at hand. Please try to reset your device by following the steps on this link.
If the above steps don't work, please reach out to us to get immediate support on this link: https://bit.ly/3adTfGB
Cheers,
Muddi
10-08-2022 08:30 AM
You could try rebooting it from the Google Home app (Settings for the Nest Hub/Google Home, then the "More" icon (3 dots in the upper right corner), then "Reboot". If you can't do that, then unplug it for a minute and then plug it in again to reboot.
There is this issue as well, that's fixed with the latest firmware update:
https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...
10-12-2022 10:02 AM
Hi,
I did not even mentioned rebooting cause it was obvious first thing to do.
And, Yes of course this Hub was restarted multiple times with no result.
And this case you mentioned is tottaly different. I this one you can see all the Weather Frog animation under this overlay (it is transparent in 10%?). Same if you choose picture frame or wallpaper. Also we are not missing any weather data.
It does not affect any of clock faces.
Firmware is: 7.20220419.2.166
Cast: 1.62.312297
10-12-2022 05:34 PM
Hey folks,
Chiming in to ensure everything is covered here. Our team is aware of this and looking into this issue at hand. I’ll make sure to get back to you as soon as an update becomes available. I'd like to gather some details — when did this start? What is the current firmware version of your device?
To help us further investigate the issue, please send feedback using the keywords, "GHT3 Screen Banding <Device Type> after the update." For more instructions on how to send feedback via your Google Home, please click this link.
Cheers,
Muddi
10-16-2022 08:41 PM
Hola! Mi esposa y yo compartimos la App de Google Home con diferentes Google Nest en diferentes ciudades ella en SFO y yo en CDMX y tenemos el mismo problema con un recuadro gris
10-16-2022 11:38 PM
Hey Lautika,
Sorry to hear that. Have you had the chance to send feedback? Also, could you tell us the latest firmware version of your device?
Cheers,
Muddi
10-17-2022 06:55 AM
Do you still want customers to use the keywords, "GHT3 Screen Banding <Device Type> after the update." ?
10-18-2022 03:15 PM
Hey Pruskaya,
Sorry to hear about your experience. The team is aware of this and looking into the issue at hand. Please make sure to send feedback using the keywords: "GHT3 Screen Banding <Device Type> after the update." Also, could you tell us the current firmware version of your device.
I'll wait for your reply.
Cheers,
Muddi
10-18-2022 12:52 AM
Hi there
I have problem with my Hub! When displaying photos from Google Photos, a white rectangle appeared on the frame. At the same time, if you switch to the dashboard, the white rectangle is not displayed. Reboot doesn't help.
10-18-2022 07:55 AM
There is a long thread (see below) on this defect, and Google Nest has acknowledged it to be an issue and is asking customers to submit feedback: "please send feedback using the keywords, 'GHT3 Screen Banding <Device Type> after the update.'"
10-18-2022 08:00 AM
Where should I write feedback 'GHT3 Screen Banding <Device Type> after the update.?
10-18-2022 08:20 AM
In the feedback summary field when you enter feedback.
This page (below) has info on leaving feedback. I think Google Nest does this so there's a formal record of what customers are reporting, and they don't seem to use this forum for that.
10-21-2022 09:56 AM
Hi folks,
Thanks for helping @MplsCustomer.
@Artsiom, it appears that this is similar to the thread shared by MplsCustomer. I will move this post to the main thread so you can get updates on this topic.
Please be advised that this thread will be automatically locked once done.
Regards,
Juni
10-25-2022 04:43 AM
GHT3 SCREEN BANDING <nest> after the update
Cast firmware: 1.62.312297
10-25-2022 02:00 PM
Hi, I have had my Nest hub Max for two years all right but recently my photos get hidden by a white rectangle in the display. I did set it up twice but no changes. Any hints?
10-25-2022 02:27 PM
Perhaps you are affected by this known but as-yet unsolved issue:
10-30-2022 08:45 AM
Hi Palenque,
Thanks for helping @MplsCustomer.
@Palenque, it appears that this is similar to the thread shared by MplsCustomer. I will move this post to the main thread so you can get updates on this topic.
Please be advised that this thread will be automatically locked once done.
Regards,
Juni
11-06-2022 10:20 PM
It's been a month and still failing.
I'm replacing it with an Amazon echo, as it's "Alexa's" birthday they have them on sale.
11-14-2022 11:35 AM
i have the same problem. how should i write the answer And I don't know how to find out the firmware version 🤨 Im’ not english and not understand where should I write a reply? where should I write a reply? And I don't know how to find out the firmware version 🤨Pls send info to Google. Very Thx. Miroslav
11-16-2022 12:53 PM
Hi all,
Just got an update from our team. Please fill out the form and let me know once done. Thank you.
@jaguarik13, Here's how to check the firmware of your Nest Hub.
Best,
Nikki
12-01-2022 11:41 AM
Sorry, but it's embarrassing. You have known about the problem for a very long time, you ask everyone for firmware and update information and nothing solves it. The whole service and the device have functionality as if children would do it... It's sad that you can't solve the gray overlay problem. It seems to me that you probably don't want to dream.... I'm attaching my info from the Nest Hub, although I think it's unnecessary.
FUCHSIA VERSION 7.20220419.2.164
SOFTWARE VERSION 48.41.32.466204089
CAST FIRMWARE VERSION 1.62.312297
11-19-2022 06:23 AM
The same thing happens to me, the google nest is recently bought, I share information about my equipment:
VERSIÓN FUCHSIA
7.20220419.2.164
VERSIÓN DEL SOFTWARE
48.41.32.466204089
VERSIÓN DEL FIRMWARE DE CAST
1.62.312297
11-19-2022 03:18 PM
Hey Joaquin_ferro,
Thanks for the information. To confirm, did you fill out the form?
Cheers,
Muddi
11-19-2022 04:24 PM
I have not filled out any form.
11-20-2022 04:40 PM
11-23-2022 02:15 PM
ok, already fill the form.
11-23-2022 06:01 PM
Hi folks,
@Joaquin_ferro, Just a quick update. We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
@All, those who haven't submitted the form yet could you fill it out for us to assist you further.
Best regards,
Dan
11-23-2022 08:18 PM
Ok, thank’s
11-21-2022 07:53 PM
Hi.
Is there a fix for this issue with the grey overlay every time I choose the clock to show on the screen when I. Passive mode?
10-13-2022 02:14 PM
Hi MplsCustomer,
This issue remains under review. This is appreciated, we’ll get back to this post as soon as we receive the update.
Thanks,
Jun
10-15-2022 10:08 PM
Hey folks,
Thanks for all the information. Please continue to send feedback and don't forget to post the firmware version of your devices for further investigation.
Cheers,
Muddi
11-30-2022 03:20 AM
Try switch off «Show Time passive mode» this worked for me, but of course the time is not showing on screen.
11-30-2022 04:26 PM - edited 11-30-2022 04:27 PM
Hey Racso,
What is the current firmware version of your device?
@YanDeer: Thanks for sharing.
Cheers,
Muddi
12-01-2022 02:41 PM
Thanks its works!
10-12-2022 09:43 AM
Hi everyone,
Thanks for the help @MplsCustomer
@Aleksander, were you able to try the recommended troubleshooting that MplsCustomer provided? If that did not resolve your concern, try to reset your Nest Hub and see if it will make a difference.
Keep me posted.
Best,
Juni
10-17-2022 12:16 PM
Sorry for the delay.
Facory reset and setting stuff to US did the trick.
But when I set back my locale, witch is not us it is back again with this gray mask.
10-17-2022 10:15 PM
Hey MplsCustomer,
Yes. Please use the feedback keywords for this issue.
@Aleksander: Thanks for sharing the video. Please make sure to send feedback on your device to help our team further investigate the issue.
Cheers,
Muddi
11-02-2022 05:07 PM
Hi folks,
I know how it feels when something isn’t working the way it should, this is related to a similar trending issue. Our team is aware of this and is already looking into it. You can also send us feedback by using this keyword "Screen banding after update with rectangle gray shade". Here's how: https://goo.gle/2NvQG6R
Regards,
NIkki
11-03-2022 04:17 PM
Hi OyvindLille,
We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
11-06-2022 07:10 PM
Hi OyvindLille,
I just wanted to check if you had the chance to fill out the form?
Cheers,
Muddi