Google Home with gray rectangle overlay on home screen

[Aleksander]

 

Hi, 

For last 3 days my home screen (Weather Frog) is covered with gray overlay rectangle. 

Some of other guys report same problem from last two weeks with photo frame. 

Any ideas whats wrong? 

[Muddi · Accepted solution]

Hey folks,

Chiming in to ensure everything is covered here. Our team is aware of this and looking into this issue at hand. I’ll make sure to get back to you as soon as an update becomes available. I'd like to gather some details — when did this start? What is the current firmware version of your device?

To help us further investigate the issue, please send feedback using the keywords, "GHT3 Screen Banding <Device Type> after the update." For more instructions on how to send feedback via your Google Home, please click this link.

Cheers,

Muddi

[Muddi · Accepted solution]

Hey Pruskaya,

Sorry to hear about your experience. The team is aware of this and looking into the issue at hand. Please make sure to send feedback using the keywords: "GHT3 Screen Banding <Device Type> after the update." Also, could you tell us the current firmware version of your device.

I'll wait for your reply.

Cheers,

Muddi

[OyvindLille]

Yes 🙂 I filled it out just now

[MplsCustomer]

@Aleksanderand @Juni 

Here is another customer reporting the same issue:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Recuadro-gris-sobre-las-fotos/td-p/2584...

[Luizo]

Hace unos días, 

De la nada, se colocó un recuadro gris sobre mi marco de fotografías. Y lo raro es que, cuando entro a las opciones o, incluso, cuando veo una película, el cuadro desaparece y todo normal, solo aparece cuando está activo el marco de fotos. Ya revisé todas las configuraciones, e incluso le hice un reset, y nada, sigue apareciendo. Es muy molesto, ya que cubre al menos el 70% de las fotos.

Alguna solución o recomendación?

Adjunto foto de cómo aparece.

Muchas gracias!

[MplsCustomer]

@Luizo 

Another customer has reported the same problem:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-with-gray-rectangle-overlay...

[Luizo]

Thank you very much,

I have already read all the comments and recommendations, however, it still does not work, I already did the restart and the same thing continues to appear.

[MplsCustomer]

@Luizo 

I just wanted you to know that another customer has the same issue, and on the other post I mentioned it to @Juni , the Google Nest Community Specialist watching that issue.  Perhaps this is a defect Google Nest needs to investigate.

[Luizo]

Ok, so I'll be waiting for the specialist's comments on this problem.
@Juni 

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. I've duplicated this thread to a similar trending issue on this link. Our team is aware of this and looking into this issue at hand. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

@MplsCustomer: Thanks for sharing the link.

Cheers,

Muddi

[Fa1]

El problema que tiene es que aparece como un velo de color gris, lo cual hace que no se vea de forma clara la imagen. Cabe aclarar que como dispositivo funciona bien, por ejemplo si quiero usarlo y hasta el sonido se encuentran bien. La cuestión es que cuando está sin usarse y se muestre la galería de fotos, no se ve la imagen porque pareciera que tiene un velo de color gris-blanco que lo tapa.

[ana7]

tengo el mismo problema

[KAOSITO]

Mismo problema…:( ya le hice hard reset y no se arregla

[Jake]

Hey all,

I am sorry to hear about the trouble you are running into. Were you able to figure out the photos issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

• When did this issue start happening?
• What version of Google Home do you have?
• Is your Nest Hub Max up-to-date on it's firmware?

Please let me know, as I would be happy to take a closer look.

Best regards,

Jake

[Fa1]

Hola Jake, gracias por responder. Dejame mencionarte que este problema inició aproximadamente hace una semana. Lo de la actualización y sobre la versión de Google Home, me interesa y quisiera saber cómo podría obtener esos datos? Es modelo H1A

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. I've duplicated this thread to a similar trending issue on this link. Our team is aware of this and looking into this issue at hand. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

Cheers,

Muddi

[Luizo]

Hola, Jake, buenas tardes,

Mismo caso, hace una semana, 

De la nada, se colocó un recuadro gris sobre mi marco de fotografías. Y lo raro es que, cuando entro a las opciones o, incluso, cuando veo una película, el cuadro desaparece y todo normal, solo aparece cuando está activo el marco de fotos. Ya revisé todas las configuraciones, e incluso le hice un reset, y nada, sigue apareciendo. Es muy molesto, ya que cubre al menos el 70% de las fotos.

Alguna solución o recomendación?

Adjunto foto de cómo aparece.

Muchas gracias!

[caroleid]

Tengo el mismo problema. 

[CecilieB]

 Hi, For the last days my home screen  (photo frame/my Photos) is covered with gray overlay rectangle.  The displays looks fine on any other mode. After resetting the device physically and from app, I replaced the device, but the same issue appears on the new device,  Any ideas whats wrong and suggestions how to solve it? 

[MplsCustomer]

@CecilieB 

Your issue sounds similar to this one posted earlier today:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-with-gray-rectangle-overlay...

[Juni]

Hi folks,

@MplsCustomer thanks for the help. 

@CecilieB, it appears that this is similar to the thread shared by MplsCustomer. I will move this post to the main thread so you can get updates on this topic.

Please be advised that this thread will be automatically locked once done. 

Best,

Juni

[Micu1987]

Tengo el mismo problema 

[Jorge987654]

Same issue here. Hard reset did not work as well.

 @Muddi 

[MplsCustomer]

Is this problem with the gray rectangle only happening outside the United States?

[Ricardoasencio]

No, I’m in Dallas and I have the issue as well

[Lautika]

CDMX also have the same

[Ricardoasencio]

Hello, 

I have the same issue at least for the last 2 weeks. Sometimes it works fine, but most of the time it doesn't (like 99%).

I've already submitted the feedback with the ght3 keyword).

[Juni]

Hi Ricardoasencio,

Thanks for posting and for being a step ahead of us. We'll get back to you once we receive the update from the team.

Cheers,

Juni

[jpinzon408]

Hi Juni, 

Specs of my Google Nest Hub Gen 1  

System firmware version: 7.20220419.2.166
Cast firmware version: 1.62.312297
Country code: US

Software: 48.41.32.466204089

[MplsCustomer]

@Juniand @jpinzon408 

Some of our Nest Hubs have the same specs and do NOT have the problem.

[Wilqu5677]

It appeared like couple days ago, what could it be? Tried factory reset 

[MplsCustomer]

@Wilqu5677 

It's a known issue and Google Nest is investigating.  See this thread for how to leave info on yours;

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-with-gray-rectangle-overlay...

[Wilqu5677]

Thank you so much.

[Dan_A]

Hi folks,

@MplsCustomer, thank you for the help.

@Wilqu5677, wanted to make sure everything is covered here. Our team is already aware of it and is finding a fix asap. You’ll be informed as soon as an update becomes available. I'd like to gather some details — what is the current firmware version of your device?

To help us further investigate the issue, please send feedback using the keywords, "GHT3 Screen Banding <Device Type> after the update." For more instructions on how to send feedback via your Google Home, please click this link.
 

Please be advised that this thread will be automatically locked once done.

Regards,

Dan

[Wilqu5677]

I already sent feedback about the problem, my firmware version is 1.62.312297

[Pruskaya]

Mi pantalla lleva con este problema desde fines de septiembre, casi un mes atrás. No sabemos como solucionarlo por favor ayuda.

Spoiler

[jpinzon408]

Today, keeping of error. Please check your device. 

 

 

[Muddi]

Hey jpinzon408,

Thanks for sharing the details. To confirm, are you done sending a feedback?

Cheers,

Muddi

[jpinzon408]

Yes, many times, but I see that when the feedback is sent it does not send the gray box. Do you know of an email to send these photos or reports to google?

[Muddi]

Hey jpinzon408,

Let me verify with the team if they can check your feedback. Did you use the same email associated with your Community Forum account?

Cheers,

Muddi

[jpinzon408]

Hi Muddi, 

That's correct.

[Muddi]

Hi jpinzon408,

Thanks for confirming. I'll check it with the team and get back to you for update.

Cheers,

Muddi