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Google Hub Nest will not conne

Roger06
Community Member

Google Hub will not connect to a certain radio station I request.   I say hey Google play 104.9 My Fm Brockville just as I have a million times before but for the past week it will not connect 

2 REPLIES 2

tajennifer
Community Specialist
Community Specialist

Hi Roger06m,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing while trying to listen to the radio on your Google Nest Hub device, even if this worked before. I understand how difficult this can be when things do not work as expected. But don't worry; help is here. I need to ask for some information to provide the best solution:

  • What is the firmware version of your Google Nest Hub device?
  • Is the Google Home app updated?
  • Is this happening just with the radio station, or is it the same situation with other ones?

Please keep me posted.

 

Best regards,

Jenny

Thank you for your reply.  I have 3 Google Nest Hubs at my house in various locations.  I have tried rebooting them, resetting to the factory settings and starting over, calling for the radio stations using different phrases such as xxx radio in Ontario, Canada and others.   But it appears that the 3 local radio stations with iHeart Radio are not responding to the Nest Hub.   I can get these stations on my iPad and laptop but not the Google Hub.  I also checked the settings to make sure it is set to English Canada.