Google Mini Nest not connecting to WiFi

[JoeKme]

I had 2 minis drop out and would not reconnect. 1 was set to my email, the other to my wife's.

Factory reset (even the Hub) still would not connect them, always got to the point of looking for network, then telling me something went wrong, cannot connect or poor wifi connection (being a techie, I knew this was BS) as my Hub and audio connected fine and sitting the minis on my modem was even a waste of time also.

BUT, what did work was creating a new Google acc. with a new email acc. as well, I then factory reset my Gen2 Hub, my audio and 2 mini's to my network with the new acc. and all worked.

It seems that when you assign individual email acc's you send the hub into meltdown when trying to reconnect stuff back to it.

I was one step away from redesigning them with a hammer before I tried this as a last resort.

Believe me when I say I tried heaps of other stuff trying to connect but rather than write  a 100 page book on what did not work, try the above otherwise you too may want to redecorate it's looks with a hammer.

[Muddi]

Hey JoeKme,

Thanks for sharing details about the issue. I know how strange it is when your device is connecting to a network using a new account. Let's get to the bottom of this. To confirm, are you using a business or personal account? Have you change any settings on your account lately? Also, what is the current firmware version of your speakers?

Looking forward to your response.

Cheers,

Muddi

[JoeKme]

Hi MUddi

If you read all my post, you would have seen that the only solution I found was creating a new google account with a new email account as well. 

Any and all other attempts always failed and yes firmware was up to date and it was a personal account  with no changes made to settings when suddenly both nests stopped working.

The only issue seems to have been that my nest was set up with my email whilst my wife's was set up with hers and even factory reset of all devices and removing the setup and reinstalling the apps on our phones seemed to fail as the settings were reinstalled to our phones when we set up our acc's. again. The network, setup address, room names for devices etc. were there again when re-installing the phone app. THIS seemed to be the issue causing the problem. 

The account rather than the devices were to blame, factory reset on the devices does not wipe the settings from Google itself. Setting the hub, audio and nests with the new acc. worked and was not a solution I found anywhere on the site, so I posted something that worked for me and might help others as well.

Regards Joe Kmetyk

[Muddi]

Hey JoeKme,

I understand. We appreciate you for sharing those steps. I was just concerned about the old account that you have because I was thinking that you still want to use it as your main account for your Nest Hub. Possible that there are settings on your account that might cause the issue. Have you recently enroll your account to Advanced Protection Program?

Cheers,

Muddi

[JoeKme]

Hi MUddi,

there was no drama or need to keep that Google account and as I said, reinstalling the app simply reinstalled the settings that were causing the problem or so it seemed.

I have worked on PC's for 30yrs and networking is no problem to me, but, this had me really frustrated until finding that setting up the new account resolved the issues.
My wife is almost as tech savy as myself and we both know we had made no changes and there was no reason for the mini's to have lost connection (no kids involved either)

They are all connected now to the same wifi network as b4 & also password and room names, just a new Google account.

Regards

Joe

[Muddi]

Hey JoeKme,

Got it! I'm happy that your devices are now working. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers,

Muddi