I recently had a router upgrade, and my Google Home Mini couldn't connect to it. I went into the Google Home app as suggested, and reconnected - it seemed to find the Mini just fine, and the Mini bleeped as expected. The app asked whether I heard the bleep, I clicked "Yes", and it then said it was connecting - and then gave a message saying it couldn't connect to WiFi. The Mini itself also told me it couldn't connect, and I should check my settings in the Home app.
Google responded to my review on the Play Store saying that devices need to be within about 5 metres of the router. My router is upstairs in my office, my speaker downstairs - more than 5m away. However, this doesn't seem a very satisfactory answer - the Mini has always worked (and the WiFi is fine downstairs), and I had been considering upgrading and getting Google Nest with devices like the doorbell and lights - but if the advice now is that devices need to be near the router, then the app is more a case of "Google Room" than "Google Home" - my doorbell and lights won't all be near the router, for example, so doesn't this advice render Google Nest pretty much unusable? Seems like a major downgrade to me!
Thanks for posting.
Since you've mentioned that you have a new router to connect with, you can follow these easy steps to connect your Google Home/Nest speakers to your new network:
If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
Hope this helps.
I wanted to check in and see if you managed to see Princess_S post? Please let me know if you are still having issues with your device not connecting to the internet. I would be happy to assist, and ensure everything is working as intended.
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Hi Jake - no, it still doesn't work, but to be honest the requirement that devices have to be physically close to the router is a showstopper anyway - for instance, I can't ensure a doorbell will be in the same room as the router! I'm going to look at other suppliers' alternatives.
So, I finally got to a live person (in the Phillilpines) and he walked me through the solution. There is a factory reset button on the bottom of my Google Home Mini, I had to hold it down to reset. Also! My phone (Samsung) settings was set under: Mobile Data : "access the internet through my mobile network" This needs to be UNCHECKED for the mini to talk to the phone! Now, I have my google-girl back. Good luck to you!
It is odd that Google aren't interested in addressing this, as it does make considering Nest and other Google Home products a bit pointless. I'm interested in getting a doorbell, for instance, but Google telling me it has to be in the same room as the router is just crazy; I wonder if Nest is another product that Google are thinking of abandoning?
So, I finally got to a live person (in the Phillilpines) and he walked me through the solution. There is a factor reset button on the bottom of my Google Home Mini, I had to hold it down to reset. Also! My phone (SAmsung) settings was set under: Mobile Data : "access the internet through my mobile network" This needs to be UNCHECKED for the mini to talk to the phone! Now, I have my google-girl back. Good luck to you!