Google Neat Hub stuck on g screen

[Whickma]

This morning 11/5/25 woke up to find out my kitchen Nest Hub stuck at the grey background G screen. I rebooted it by unplugging the power plug at the back. Upon reconnecting the power, the device booted to the G screen again. I have tried many different fixes I have found on Google support site but none has helped:

1. Switch to different power outlet with the original power adapter

2. Perform a factory reset with volume buttons and the 10 second countdown screen

3. Unplug the device for 10 second before connect the power again, and repeat the process 10 times

4. holding the volume buttons whilst unplugged and plugging in. Goes through reset then back to g screen

Despite all the steps I have tried I still have no luck brining the devices back to operational state. It has been working well with all the Google devices at home. No setting was changed before this occurred. Please suggest what I can do to fix this. I now have no kitchen display / monitor.

[DarrenMWinter]

Yeah, mine is doing this too. Rebooted a dozen times, done factory reset half a dozen times, and it's still stuck on the G screen.

It happened in the middle of the night which is when it usually updates. Has Google bricked it with a buggy update or something?

[JohnK3]

I have the same issue - no luck yet.

[JohnK3]

If your first gen nest hub was recently bricked by Google's firmware update in early May 2025, please read Google's response to me on May 28th below and note that GOOGLE DOES NOT CARE THAT THEY BROKE YOUR FIRST GEN HUB.

Their lack of accountability is appalling.  

Please like this post for it to gain traction.

Thank you for your message, and for providing the photo of the serial number. We appreciate your patience and the detailed information you’ve shared. Also, make sure that you have performed that recommended troubleshooting. 

We understand how frustrating it is when a device stops working unexpectedly—especially when it seems to be tied to a firmware update. Based on our records and internal policies, the device in question is not eligible for a replacement at this time.

That said, we do want to ensure you're fully informed about what to expect moving forward. Please find below the eight key expectations regarding your situation:

1. Device Not Eligible for Replacement: As you've noted, this specific device is no longer under warranty or covered for replacement under current support policies.
2. Firmware Rollbacks Not Available: Unfortunately, Google does not currently support firmware downgrades or rollbacks, which means we are unable to reverse a problematic update.
3. Gray Screen Indicates Non-Recoverable State: If the device is stuck on the gray screen and not progressing further, it likely cannot be restored via conventional methods (such as a reset or power cycle).
4. No Manual Repair Option Provided: At this time, there is no official repair service offered for Google Nest or Home devices with firmware corruption or boot errors.
5. Discount Offers Are Not Standard Policy: Google does not currently have a program to offer individual discounts on replacement devices due to firmware issues.
6. Feedback Has Been Noted: We’ve documented your case and concerns, including your proposed resolution options. These are helpful for our product and support teams when evaluating future improvements.
7. Purchasing a New Device: If you're considering replacing the device, the latest Nest Hub (2nd Gen) and Nest Hub Max models are available at standard pricing via the Google Store or authorized retailers.
8. Continued Support Available: While this device may be non-recoverable, we’re here to support you with setup or troubleshooting if you decide to move forward with a new device.

We understand this may not be the outcome you were hoping for, but we want to be fully transparent about the current scope of support. If anything changes on our end regarding discounts or extended coverage, we’ll be sure to let you know.

[gmelanymelissa]

Hi there!

Thanks for posting here in the community. I'm sorry to hear that even after troubleshooting, your Google Nest Hub remains stuck on the grey background with the G logo screen. I appreciate the efforts you've made to resolve this. Help's here!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Regards,

Melany 

[DarrenMWinter]

Hi! It would appear that the helpdesk are completely washing their hands of this problem. The party line is that the devices are outside warranty and any problem with them - even if it was caused by Google - is now our own problem. is it possible to:

• Confirm that Google did push a software update or other communication to Gen1 Home Hubs?
• Get the contact details for someone that we can escalate it to?

[kaaarol]

I have the same issue which started just last week - gen1 nest hub… I already raised a ticket and because I’m outside of the warranty period Google offered no help. If this was caused by a faulty firmware update pushed automatically can Google show some accountability?

Ticket ref number 4-5910000039010

[bentheo]

My gen 1 hub is also experiencing this and factory reset is not fixing it

[gmelanymelissa · Accepted solution]

Hi there!

Thank you for your patience with this. We’re rolling out an update that will fix the issue impacting 1st gen Nest Hubs and it should reach all users by early next week. If you continue to experience this issue after next week, let us know by replying to this post.
Keep me posted.

Regards,
Melany

[Warazabe]

Will standby.

[meatstack]

Hello. I too have a 1st gen hub with the exact same issue as others are describing. Factory reset not resolving the issue. How will an update be pushed out if the devices are not booting?

[Veeq]

Im having the same issue. It started yesterday 5/19/25 

we tried all the steps and nothing. 

[TaPaMo]

Will it resolve on its own or do we need to do something?

[Everusty]

Hi there

its now Thursday and mine is still stuck. Is there an update on when this will be sorted? 

[AndrewSP37]

Hello, my Nest Hub is also still stuck on the gray G screen, I'm not sure how you plan to fix this when it doesn't seem to be connecting to the internet anymore...

[kaaarol]

I continue to have the issue.

[Warazabe]

So what's the latest on this mysterious update???

[Veeq]

Any news on this update?!

[meatstack]

It's Tuesday, 5/27.  And The Hub still still bricked with grey screen white G logo.  Attempted another Factory reset, without success. What is the status of the update?

[lgish]

Following with hope that a firmware fix will be pushed out. Also hope my device that’s also stuck on the gray screen will be able to implement the fix. Of note, I have a few other devices, all purchased at the same time, and no others have this issue (yet).