Google Nest Audio GXCA6 not playing from radio app

[kenrob2037]

Hi All,

I've got a Google Nest Audio GXCA6, it was playing Australian radio stations from the radio app, but now it has stopped. It says it is streaming from the radio app, but nothing happens. It will play radio stations from other countries, but not Australia.

I've rebooted and turned it off and on, but no luck.

Any thoughts on how to fix this?

Cheers,

Rob

[caznayad]

Rob,

       I have the same issue for the past few days. It is on multiple devices that have previously worked well.

Ian

[kenrob2037]

Hi Ian,

OK. I assume it might be a temporary issue then. I can get them to play through iHeart and TunIn apps, but not the Google radio app.

They were playing last week. 

Regards,

Rob

[SRKSRK]

I have the same issue.  It connects to Tune In, plays an ad and then silence from all stations.  It also will not allow me to cast from other apps playing live radio.  Works with spotify.  

[kenrob2037]

I noticed that it has started working again. Must be a Google issue.

[caznayad]

Thanks, yes the mysterious "It just started to work again" has happened.

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

I appreciate everyone who shared their experience and it's good to know that the radio stations are now working. 

I'll keep this post open for few more days to check if anyone of you has questions and other concerns regarding this. Feel free to update this post.

Best,

Princess

[Jake]

Hey all,

I just wanted to follow up, and ensure everyone is good to go. Please let me know if you have any trouble from here, as I will be locking the thread soon to keep content fresh.

Best regards,

Jake

[SRKSRK]

It was working for about a week but the last few days CBC radio is not working.  Other Canadian radio stations seem to be fine.  

[kenrob2037]

It's the same here in Australia. Our national broadcaster, ABC Classic was playing, then it stopped then it stated again now it has stopped again. 06/17/2022. Oddly enough, other ABC stations will play, like Radio National, but not classic.

[kenrob2037]

Hi Jake,

It has stopped again, no ABC Classic, but other ABC stations will play. Any thoughts?

Rob

[Muddi]

Hey folks,

Apologize for the delays. Chiming in to ensure everything is covered here. To confirm, are the stations working in the native app? Also, does the same thing happen when you ask the Google Assistant app on your phone to play the radio station?

Cheers,

Muddi
 

[kenrob2037]

The problem is intermittent. It's not working now, but yesterday it was. If I say Hey Google, play ABC Classic, it says, streaming ABC Classic from radio app, but most of the time it wont. Sometimes it works if I ask it to stream from iHeart Radio. But sometimes it wont. 

I'm thinking of returning my Google nest and getting an Alexa from Amazon, Nest is just too unreliable.

What is being done about this issue?

Rob

[Muddi]

Hey folks,

I appreciate all that information. To confirm, is the issue isolated on a specific radio station only? 

Cheers,

Muddi

[kenrob2037]

No, it happens with any radio station at my end.

I'm in Australia, if that matters.

Rob

[SRKSRK]

The stations do work in the native app. but will not cast to the device.  It says it does but there is silence.  
The problem is intermittent.  The same thing happens if request the station through "Hey Google".  

[caznayad]

Yes, it was working on Thursday, but the problem, as describrd by SRKSRK returned on Friday and continues, both on Radio App and I Heart Radio.

[mcap]

I am having the same issue. Say "hey google, play double j" and it says it is streaming but there is just silence. Plays in the native app but won't cast. 

[Rosyv]

I have same problem Australia ABC News radio, says something went wrong. App works on iPad. Won’t work on iheart or tunein.

[Muddi]

Hey folks,

Will check this with the team. I also suggest reaching out with https://bit.ly/3iHwgpr since the issue is isolated on a specific radio station only. I'll get back on this thread for an update.

Cheers,

Muddi

[kenrob2037]

No it's not just one radio station. It is Intermittent on every radio station. 

[mcap]

same for me

[Jake]

Hey all,

I wanted to check in and see if you had any questions from here. Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[Muddi]

Hey folks,

Thanks for that added information. Our team is looking into this issue. I'll make sure to update this thread once I got more information to share.

Cheers,

Muddi