Google Nest Bluetooth Speaker

[OHernandez]

I think this matter comes from a long, long time and still there is no solution. When I try to play music either from my iPhone or MacBook Air, they connect correctly but there is no sound at all. I remove devices then I add them again but sometimes work and sometimes doesn’t. With an android device there is no problem at all. When are you guys going to take this problem seriously?

[JuanCH]

Hi OHernandez,

Thanks for posting in the community! I understand when you try to play music from your iPhone or MacBook Air to your Google Nest speaker, there's no sound, despite a successful connection. I appreciate you for trying some troubleshooting steps to get them working. Help is here!

To find the best solution, I have some questions for you:

• What's your Google Nest speaker model? Please check out the following link for your reference: Google Nest and Home device specifications
• Are there any error messages?
• Does your Google Nest speaker show up in the list of available Bluetooth devices?
• Is your Google Home app updated? Visit our helpful article to update it: Update the Google Home app

Please keep me updated. I look forward to your response.

Best regards,
Juan

[OHernandez]

Hello Juan, following are my answers:

Google Home Wifi

No error messages

Yes it does show in the list of available Bluetooth devices

Google Home app updated to last version

[JuanCH]

Hi OHernandez,

Thanks for keeping me updated! Let's try some troubleshooting steps to continue addressing this inconvenience:

1. Check the volume of your Google Home.

• Say "Hey Google, turn it up" to adjust the volume.

2. Unpair your iPhone from your Google Home.

• Open the Google Home app.
• Tap "Devices."
• Select your Google Home to unpair.
• At the top right, tap "Settings."
• Select "Audio" then "Paired Bluetooth devices."
• Tap the "X" icon next to your Google Home to unpair.

3. Reconnect your iPhone to your Google Home.

• Turn on your iPhone's Bluetooth and make sure it’s in pairing mode.
• Open the Google Home app.
• Select your Google Home.
• At the top right, tap "Settings."
• Choose "Audio" then "Default music speaker."
• Tap "Pair Bluetooth speaker."
• Select your iPhone once it appears on the screen.
• Hit "Done."

Please let me know how it goes.

Sincerely,
Juan