Google Nest Hub 2nd Generation keeps restarting

[Normand]

Love my Google Home!  We've been adding more lights and controls for automation and voice control.  We have two Nest Hub 2nd Generation (displays) in the house.  For the last few weeks, these Google Nest displays keep resetting where you see nothing but the spiraling 4 colored dots.  Usually I would just unplug the device and it would restart correctly.  But today, this doesn't work.  No matter how often I unplug the display, I only get the spiraling 4 color dots and it doesn't go beyond that screen.  Interestingly, the voice response still works but the 4 dots will not go away.  I'm at a loss as what to do next.  Any help would be greatly appreciated.  Cheers!

[Jake · Accepted solution]

Hey Normand,

I wanted to check in and see if you managed to see Muddi's post? Are you still in need of any help with your device? Please let me know if you have any questions from here, so we can further assist.

Best regards,

Jake

[Muddi]

Hey Normand,

Thanks for these details, and apologize for the late response.

We're sorry that you had to go through this with your Google Nest Hub (2nd gen), and we completely understand how you feel. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[Jake · Accepted solution]

Hey Normand,

I wanted to check in and see if you managed to see Muddi's post? Are you still in need of any help with your device? Please let me know if you have any questions from here, so we can further assist.

Best regards,

Jake

[Normand · Accepted solution]

Hello Jake,

Yes, indeed, I had seen Muddi's post.  My Nest Hubs still do reset on their own.  Not sure what time it happens, but quite often once I get up in the morning the Hub display will show the circling 4 colored dots although it will still respond to voice commands.  I found that when I unplug the device and wait longer than 10 seconds the unit will function properly upon reboot.  It's just the one device that does this now as the other one I haven't had any issues since.  I'm not too worried about it and was asking the community if others had same issue and how they fixed it.  I won't be opening a trouble ticket for this issue.  Thanks for the follow up 🙂

[Jake]

Hey Normand,

Glad to hear everything is working and you are good to go from here. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake