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Google Nest Hub Cast Stops working after a few seconds

lukss12
Community Member
13 REPLIES 13

MorteMorte
Community Member

This bug rendered 4hubs useless for my needs.

Google fix casting to the hub

ai
Community Specialist
Community Specialist

Hello ,

Sincere apologies for the delay in response and your negative experience. We've created a case for your issue to send to our replacement/warranty team. For reference, your case number is 3-6625000031913.
Kindly,
Ai

Rwin
Community Member

Since two weeks same problem here on mt Nest Hub. Very annoying because one of the main reasons for using the Hub is the possibility to cast dashboards and panels from other devices.

ai
Community Specialist
Community Specialist

Hello 

We're sorry to hear that your device is having casting issues as well. We've created a case for you to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 2-6145000031045.
Kindly,
Ai

ai
Community Specialist
Community Specialist

Hi there
Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. For reference, your case number is 0-5088000031594.
Kindly,
Ai

TN99
Community Member

Exact same problem here on a brand new device. Older still working.

MorteMorte
Community Member

Your older isn't updated yet to Fuchsia and there's no way of stopping it

ai
Community Specialist
Community Specialist

Hello ,

Sorry to hear you're having the exact same issues! Here's a case number for you as well: 3-8761000032037.

Thanks,

Ai

Alfil2k
Community Member

Hi guys, I have the nest hub with firmware version 1.52.260996 and when we send a cast to device it's stop playing on a few seconds.

ai
Community Specialist
Community Specialist

Hello 

Thanks for reaching out to us. I've made a case for you as well. Here's the case reference number: 4-4278000031868.

Best,

Ai

frances
Community Specialist
Community Specialist

Hi All,

 

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, please contact Google Support with the CASE ID number. Thank you.