Google Nest Hub (Gen 1) Stuck on Grey ,,G" Logo [but still responding to commands and buttons]

[Dominikwing]

Bricked/stuck on grey ,,G" logo after booting the device.

Hey I have a problem with my Google Nest Hub (Gen 1), after booting up (pluging in) the device I dont hear any beep or any sound like its booting up only seeing the Grey ,,G" Logo show up at the full brightness and after some time (like 2-5minutes) the device turn the brightness down like its responding but the screen is still stuck on Grey G, and after some time the device will respond via buttons, after presing volume button ,,+" it will make a sound like its turning the volume up and same on the volume -, It even factory reset but after factory reset the grey G still being stuck on the screen and the process is looping. I tried everything on your FAQ, like plug in and out 10-15times, diferent outlet, factory reset...even checking if the adapter is getting right Volts or Ampers and everythings is right and suit to the device, and it still getting me the stuck Grey G.

Do anyone have another solution for this problem?

Google model: H1A BA0B1AA0HSQ7
IC: 10395A-H1A
FCC IC: A4RH1A

[gmelanymelissa]

Hi @Dominikwing,

Thanks for posting here in the community. I'm sorry to hear your Nest Hub (1st Gen) is stuck on the grey "G" logo. I appreciate all the efforts you've made to resolve this inconvenience. I'm happy to help!

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Regards,

Melany

[gmelanymelissa]

Hello again!

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.
Keep me posted.

Best regards,
Melany