Google Nest Hub Max Live feed NOT viewable on Google Home app

[Sesmav]

As the title says, I cannot view the live feed from my Hub. I have tried factory reset, removing device/re-adding device and still not viewable. I can be sitting right next to it on the same wifi network and still can't view the live feed. Any help? This is a two week old Nest Hub Max.

[MplsCustomer]

@Sesmav 

What exactly happens when you try? What's the error message? If you say "Hey Google, show [camera name]", what happens?

Is your Nest Hub Max in the same Google Nest "home/structure" as your camera?

Can you livestream your camera in the Google Home app on your phone or tablet, or on the home.google.com website?

[MplsCustomer]

@Sesmav 

Oh, you're talking about the camera in your Nest Hub Max. Other customers also seem to be having issue, though I don't know why (as ours works). Is the Nest Hub Max's camera viewable on the home.google.com website or the home.nest.com website?

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

Sesmav, thanks for reaching out. I know how it feels when something isn’t working as it should. A few questions: what LED lights appear on the Nest Hub Max? What’s the firmware version of the Nest Hub Max? What’s the software version of the Google Home app? Does the built-in Nest Cam work with the following apps:

• Nest app
• Google Meet video calls

I look forward to your response.

Regards,

Juni