Google Nest Hub Max - Trying to associated to an account Something going wrong

[Anthony02fr]

Hello, i'll try to do mys best with my poor english:

I buyed a Google Nest Hub max, not new.Getting hometrying with my google account end mail. It worked well.

But then i give it to my grand mother, to do "lives video" with the children. There, even if i hard reset to Nest Hub, ( pushing +/- buttons 10seconds at the back) when i try to associated to a new ccount, it says that it is already associated to an account or to a home. But on my original account there is nothing more. I check everywhere i can, but did not find any link.

Going back home, i'll try to reconnect, and now it do the same at home... trying to reset my google account, but it's doesnt work.

Anybody to help me with this?

thanks,

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS