Google Nest Hub Max keeps rebooting, after 2 hours!!! Help!

[margaquinon]

Hi,

I just got a new Google Nest Hub Max for a present for my mother. Before finishing the set up it started rebooting by itself. At the beginning it was every hour but after 2 days it's almost every 5m. Did I miss something? I restored the factory settings and started the set up again without any difference. 

I saw there was a similar thread before, but couldn't see the solution since it was looked. 

Please help!! It is a present for my mother so we can keep in touch more easily. I want/need to set it up before leaving (in two days). She's not tech at all...

Thanks a lot.

[rcobourn]

The power connector on the Max can seem to be inserted when it isn't fully engaged. Press on it a bit and see if you don't hear a little snap when it clicks in. If that doesn't help, try plugging in the adapter elsewhere to see if you are dealing with a bad outlet or circuit.

[margaquinon]

Hi,

Thanks for getting back...

As you suggested, I validated that the plug is fully engaged but it's still rebooting. Previously I had moved it to another outlet, but it continues with the rebooting.

Another idea?

Thanks

[rcobourn]

I would suggest you factory reset it again, and exchange it for a new one. If I had the opportunity, and I didn't have a circuit tester available, I'd probably try it at another residence to rule out a supply problem, but odds are you just got a dud.

[Jake]

Hey margaquinon,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[margaquinon]

Hi Jake,

It never worked...  😞

[Jake]

Hey margaquinon,

I am sorry again for the delayed reply, and to hear that the device still is not working. Do you mind me asking if you still have the device on hand? I would like to try some troubleshooting steps with you to see if we can get the device working. Please let me know.

Best regards,

Jake

[Jake]

Hey margaquinon,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey margaquinon,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey margaquinon,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake