Google Nest Hub Max live camera is not turning ON

[Hdargar]

My Google Nest Hub Max live camera is OFF, the switch in the back said is ON, the camera works with Google Duo video calls but the live camera isn’t working. All other functionalities are working fine.

[tacogy3]

I am having the same issue. I just bought the Nest Hub Max and see online this is a common problem. I have even factory reset the device which does not fix anything. In the Google Home App, I am unable to turn on Home Monitoring features in the settings for this camera. It goes right back to the off setting each time.

This stinks that I just bought an expensive device and it doesn't even do what its supposed to.

[ubercaffeinated]

I am having this same exact issue. Frustrating.

[lovexmd]

Has anyone found a solution to this issue? I’m having the same issue and I’m very frustrated at this point. 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[lovexmd]

Hi there Jake,

Yes, I am still having this issue. It seems that every time our Nest Doorbell (Battery) is running, the Nest Hub Max camera will not turn on. Could it be an issue with the cameras being on the same network?

[Jake]

Hey all,

I am sorry for the late reply again. I would recommend double-checking and ensuring all devices are connected to the same Wi-Fi network. If not, they may not connect and work as intended. If your devices are all on the same network and still not working, please let me know.

Best regards,

Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Hdargar]

Hi Jake:

The problem still the same. Both devices are under the same Wi-Fi network but only the doorbell is working, the live video on Nest Hub Max is not.

thanks

[DHWLV]

My camera has not worked since it was installed (Hub Max).  Are these all faulty?  Do we need to return them to the store for a replacement? 

[Jake]

Hey all,

Sorry again for the late reply, and for the trouble with the device. I know this is not ideal. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in again and see if you had any questions from here? Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,
Jake

[Jake]

Hey all,

Please let me know if you have any questions from here, as I will be locking the thread.

Best regards,

Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[Hdargar]

Hi Jake:

Yes, I need help. The live camera on my Google Nest Hub Max still not working. Always it is showing off and if I try to turn it on is nothing happen.

The camera only works for google duo video calls, but not the live camera. I have Nest subscription.

Thanks for your help.

Regards.

[ubercaffeinated]

It’s still not working for me either