Google Nest Hub Max response issues

[Daneland]

Somebody please tell me why it will not respond to touch commands on the screen but only responds to voice commands half of the time.

[JillG]

Hi,

Hmmm, that sounds frustrating for sure.

Try giving that Google Nest Hub Max a factory reset and see if that clears up the issues you are having.  On the back of Nest Hub Max, press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting. I would also suggest giving the screen a good wipe down just in case there is any debris interfering with the touch sensors.

[Daneland]

Even the factory reset did not work! I can you the touch screen for any other purpose but it still will not control the lights! I shows it turns on (off) but then the indications goes back to on (off) without changing the light.  

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with your device not responding or working as intended? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device not responding? Please let me know, as I would be happy to assist and ensure you are good to go.

Best regards,
Jake

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey all,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake

[k9play]

I have similar issues where the responsiveness of the smart home controls in the google home app and on the nest hubs is sometimes slow and or unresponsive. where sometimes i will hit the on off button on a light for instance and the status will change on the screen but the status of the light won't change. I'd love to see future updates help with the responsiveness of smart home controls

[k9play]

its  not particularly helpful  but when I set up and used  home  assistant the server monitored  the status of the lights and would communicate directly with the light and change it and try again if it didn't succeed 

[santosd361]

no google has a problem and they need to fix this hope more customers calls there call center. i have done all and e even set up another account to run test and same results. its like the assistan program is not being recognize and instead is using google voice search does not take commands. you can not even set up a timer. call google suport so the  can fix this.