Google Nest Hub Restarts Every Night & Interrupts Sleep Sounds

[Kwpitt893]

I’ve racked my brain and can’t figure out a fix for this issue - I appreciate any help at all. I have Sleep Sounds as part of a bedtime routine on my 1st gen Nest Hub and have them set to play all night. Everything worked perfectly for over a year and then several months ago the Hub started restarting itself 3-4 nights a week. I’ve researched  the issue and some people say it’s for updates. Seems odd that there would be updates several times a week, but even if it is, the restarting isn’t the issue I have a problem with. The problem is that on the nights it resets, my sleep sounds don’t continue after it restarts and I wake up around 4-5 am realizing they’re not on. I tried to set a second routine for around 4am to play sleep sounds thinking that if they stopped playing due to a restart, the second routine would kick them back on. But for whatever reason, the second routine will not restart them. Does anyone have any clue on any other workarounds?  The background noise helps me sleep so much better and I hate waking up because they’re not running. 

[78912]

Agreed, there is no way these devices have that many updates - it's also unfortunate that the reps just can't admit that this is or maybe an isolated issue affecting a small percentage of devices or users. Lucky for the time being my hubs seem to working "correctly", however this has happened before then I was right back at the daily 3AM reboots.

[Omega]

My hub restarts almost daily between 2-3pm CST US. While not as annoying as waking me up, I usually have podcasts playing on it that it just abruptly interrupts. 
I got my hub for Christmas 2021 and it's been doing this since I got it, though it has definitely become more frequent. I've had my device in different rooms, so that's multiple outlets and many unplugs/replugs, to no avail. I would love a solution. 

[Omega]

.i would like to update - i am now nearly positive it restarts every day, i am absolutely positive it restarts 6 out of 7 days. it still usually does it between 2-3pm, but always by 4pm.

i cannot believe google hasn't addressed this yet. 

[ScottK1]

I finally took mine out of the bedroom and stuck it in the kitchen where it can reboot every day if it wants to.  I finally got tired of being woken up most nights by it.  I do miss it because it made a great clock.  I need the room almost pitch black and I could dim the screen down enough so that I could read it but so that it cast almost no light.  I hope that this is eventually fixed so that I can bring it back up.

If they simply feel the need to reboot every day, they should give us the ability to select the time at which it happens.

[AntonB21]

Well, all my devices (including Chromecast, Mini, Nest Mini and Nest Hub) restart daily around 2-3am. The next things I'm going to say aren't confirmed by actual facts but as an embedded developer with almost 20 years of experience this might be:

1. The software might be not stable enough so they need to fight things like memory leaks, some hardware bugs and other software/hardware issues which tends to accumulate over time and the cheapest solution would be to just restart

2. Google quite intensively develops its software and it needs to be tested. And guess who are the best tester? It's never possible to achieve test coverage better than live user. So even if UI shows fixed software version it might just be fake. Especially if a person enrolled for "preview" program. It might be just some components of the whole software package updated like part of AI dataset or parts of UI

[ScottK1]

This piece of junk has woken me up for the very last time.  I've been using it as an alarm clock for about a year.  I keep the screen very dim because I like it to be dark in the bedroom.  At first the restarting was very infrequent but it has gotten worse.  It's woken me up at around 4:30 twice in the last three nights.  When it restarts, it gets really bright and lights up the entire room like daylight.  Then it goes to the Your Morning screen for a while and then it goes back to dim mode.  I'm just going to go out and buy a cheap alarm clock and live life like I'm back in the 90's.  They do still sell alarm clocks, right?😂

[Omega]

The 90s were better anyway.

[ScottK1]

I can't argue with that.

[78912]

Update:

Like everyone else on this thread I have also experienced the restarts, bright room etc. However since joining the preview program for my hub I have not had any of these issues reoccur.  Here are the specs:

Preview Program On firmware version: 6.20211109.1.3166240

Cast firmware: 1.60.305621

Other settings:

Photo frame: Fullscreen clock, banner notifications - hide, weather - show, air quality- show, portrait google photos - hide.

Display: low light actiivation - Dark, During low light - show clock, minimum brightness - Dark, screen timeout - on (5min), theme - dark, Auto-brightness - ~ 1/4, color matching - always

Not sure if any of these settings prevent the issues we all have had, but all I know is I have been free of this issue since back in June when I joined the preview program. Just food for thought, I realise that many of us are just grasping at straws to find the cause /solution. 

[Saksy]

Having the same issue on my Nest Hub.  Resets and reboots every night around 2AM or 3AM EST.  Please fix.

[Muddi]

Hey folks,

Thanks for sharing details about the issue here. I know how challenging it is when your Google Nest Hub keeps on restarting. A few questions: are you using the original power cable that comes with the Nest Hub? Have you tried plugging in the device on a different power outlet? What are the troubleshooting steps that you've tried? Also, what is the current firmware version of your device? 

1.  Swipe up from the bottom of the display screen.
2. Tap Settings > About the device. You should find your "Cast firmware version."
   • For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs in Fuchsia.

Looking forward to your response.

Cheers,

Muddi

[b19bol]

Seriously? Have we tried different power sockets? you are aware there are dozens of people with the same issue? We do not all use the same socket. But Yes, tried different sockets.
Power adapter is the one that came with it.
Diagnostic Steps? none, not sure how or what we can do other that complain here.
System Firmware: 309385
Cast Firmware: 1.56.309385

Software Version: 47.9.4.447810048

[78912]

Haha, these guys are getting as bad as Microsoft.  Me: my keyboard isn't working. Microsoft: Have you tried reinstalling window?

[RomSen]

I use the original cable, it is currently running fuchsia 7.2...164, software 48.41.32...089 and firmware 1.62..297

[wombat268]

Hey Muddi

Are you for real and serious will you guys stop beating around the bush and stop comming out with the same stupid suggested fixes put back onto us the customer and all at Google and take your heads out of your bum and find a solution to your problem not ours and ours to fix you design and sell the product your responsible to fix the problem. I am sick of your stupid requests and rediculus fixes just fix it 

[Saksy]

Hi Muddi,

-  I am indeed using the original power cable that came with the product.  I did not even know I could use something else.

- I just tried a different power outlet today after seeing your message.  And at 2:20AM EST sharp (just now), it reset again.

- I did all the troubleshooting steps I could think of.  I reset it multiple times.  I tried hard resets.  I put it on preview build on my Google Home app.  Nothing worked.

- Software version is 47.9.4.447810048 and Chromecast firmware version is 1.56.309385.

Thank you.

[Muddi]

Hey folks,

We understand that this step is a little out of the way, but it's a great start to check if an application like Weather Frog is causing the issue. Have you tried disabling it to see if your device will have the same behavior?

Cheers,

Muddi

[Muddi]

Hey everyone,

Does anyone tried the steps above?

Cheers,

Muddi

[Zappos]

I dont have Weather frog enabled. But enabled and disabled it anyway. Mine Max still restarts 0300 most days.

[Muddi]

Hey Zappos,

Thank you! What specific Nest Hub display do you have?

Cheers,

Muddi

[Zappos]

I have several. I had a Max in the bedroom (replaced with an Amazon Echo Show), a gen 1 and 2. Don't think the gen 1 has the restart issue although it in a place where I'm unlikely to notice, but I've seen the gen 2 do it.

The until comes up with the restarting message on full white background. After than it restarts with dark screens. It's the white full brightness message that is the issue at 3 in the morning when the unit is next to your bed!

To me, this seems deliberate behaviour as it is not a random time. 3 in the morning is clearly an optimal time to do a restart for updates or similar. I suspect that is the behaviour we're seeing. Why can't Google just admit that's the update/restart window1?

[Muddi]

Hey Zappos,

We appreciate all the information that you've shared. Rest assured that the team is looking into this issue. I'll keep this thread open and update it as I know more. Also, please fill out this form with all the needed information. This form is only meant for you to use, so let me know once you’re done.

Cheers,

Muddi

[Zappos]

that has been done.

[Juni]

Hi there,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Best,

Juni

[78912]

Please stop asking these types of questions. It's not a plug or power cord issue, it's an issue with the unit - and that said most likely a software issue.  Most people have common sense enough to have tried those suggestions prior to posting on the form.  I had these problems and now I don't and I'm still using the same power cord and same plug as when I had the issues. My issues stopped once joing the preview program.

[Zappos]

Really?! This issue has been going on for months and months and that's the best you've got? The problem is clearly software related affecting multiple users across multiple countries.

"perhaps we could build a fire and sing a couple of songs. Maybe that'll help?"..... gotta love Aliens.

[ScottK1]

Tech support, not just these guys but in general, tends to ask questions like this when they have no idea what is going on or when they want to put off people who are complaining by making them perform useless tasks that obviously have nothing to do with what's going on.  If there are a lot of people complaining about something, it's obviously the device and not the power cord or whatever, but by making us chase our tails, they are taking the focus off themselves.

Or at least that's been my experience with tech companies over the years.

[ScottK1]

Software Version: 47.9.447810048

Chromecast Version Firmware: 1.56.309385

I am not using any other plug than what was included.  I didn't know that was even an option and even if I had known, I can think of no reason to use any other plug than the one included with the device.  I have tried the device in different locations, same result.  It has nothing to do with the outlet it is plugged in to.  That doesn't even make sense.

I really liked this device.  Aside from the lame insistence on randomly going to "Your Morning, Your Afternoon, Your Evening", it was really the perfect little alarm clock.  Now it is sitting in a different room doing nothing useful because I'm tired of being woken up by it in the middle of the night.

[Muddi]

Hey folks,

Thanks for updating the thread with all the information that I need. To confirm, is your Nest Hub (1st gen) rebooting every night between 2:00 - 3:00 AM and the screen does not turn off?

Looking forward to your response.

Cheers,

Muddi

[RomSen]

I'll give it a test tonight, but it's the Max, not just the hub.

[b19bol]

2nd gen. The time varies a little but yes, every night. 

[78912]

Here's some info to add to the puzzle. This morning I checked the GH App. It showed me as Home, however I was out of town and nobody else was in the house. Upon checking the history tab in the GH app it showed that the screen of my Hub Geb 1 was touched and that was why my home was switched from away to home. The thing is nobody was in the house so how was the screen touched? And here's the best part, it happened at 2:53 AM. So, if you have had this hub restart issue happen to you check the GH app history to see if you have a similar entry. If so then the whole restarting issue might be related to some sort of touch screen short, and that is what is causing the restarts.

[b19bol]

As mentioned mine is 2nd gen

[78912]

b19bol, do you have an entry in the GH app history tab that coincides with the time your hub restarted and if so what did it say happened?

[b19bol]

Nope, no entry that I can see

[78912]

The exact history message I had this morning was;

XXXX Place switched to Home, Today 02:53, Because a device was touched controlled: Bedroom Display.

[RomSen]

Sounds like you might have a defective digitizer, or more terrifying thought, someone in your home.

[Muddi]

Hey everyone,

Thanks for the added information. 

@78912: Are you pertaining to the "Event History" from the Google Home app?

Cheers,

Muddi

[78912]

Yes, that is correct.

[Muddi]

Hey 78912,

Thanks for confirming. What is the current firmware version of your device? Also, is the weather frog enabled on your device?

Cheers,

Muddi