03-28-2024 08:21 PM
I go through the setup process, and the app says "Connected", but then immediately after says "Something went wrong. Office Display may be set up, but we could not communicate with it from your iPhone. Make sure that you have enabled local network access in your iPhone's privacy settings. Then try again"
I've followed every checklist I could find to try to connect my Nest Hub to Wifi.
I have T-Mobile Home Internet, which uses ipv6 (some reddit threads suggest disabling ipv6), but also a translation layer that supports ipv4. I can't disable ipv6.
It seems like I shouldn't have to go through all this just to set up the display... I have several other nest products currently set up on my network.
Can anyone help here?
Answered! Go to the Recommended Answer.
03-29-2024 02:21 PM
Found the problem - I had a VPN configured on my phone that was causing it not to play nice. Got them all set up
03-29-2024 05:32 AM
It sounds like you've already tried some of these steps but I'll link to them in full:
Need help with setup? Troubleshoot common Google N… - Google Nest Community
One thing you could do to narrow down the issue is try setting it up using a Wi-Fi hotspot. If it finishes setup successfully using a different Wi-Fi network, that would suggest there's an issue with your Wi-Fi network or a setting on your router preventing it from finishing setup correctly. To do that:
03-29-2024 02:21 PM
Found the problem - I had a VPN configured on my phone that was causing it not to play nice. Got them all set up
03-30-2024 08:06 AM
Glad it's sorted!