Google Nest Hub screen black

[ashumku7]

Hi,

My google Nest Hub screen has turned black all of sudden. Music and voice based assistance is working fine but display is gone. Could you please suggest the resolution to this or any service center in India (Bangalore) where they can check and fix the issue.

Thank you

Ashu

[Rwiinbo · Accepted solution]

Hello ashumku7!

I recommend trying a short troubleshooting step for the black screen on your device. Since sending the device to another location in India can take a long time for repair, it's best to try to get a replacement if necessary.

Here's what you can try:

1. Unplug the device from the power source.
2. Follow the steps in this link to perform a factory reset: Factory Reset 

If the factory reset doesn't resolve the issue, i recommend calling the help center for quicker assistance with a replacement.

Please let me know if you have any other questions.

[ashumku7]

They said it is out of warranty and can’t be replaced. I don’t see any other option than trashing.