04-02-2024 07:15 PM
Have you fixed the issue where the Nest Hub will suddenly stop streaming Google Nest cameras (all connected to the same wifi network)? The only fix is to unplug the Nest Hub to restart the device. Though it is a simple fix, it is still a fix nonetheless, and the problem is recurring. I've had the device less than a week. This is not acceptable. The device does not live up to the functionality you advertise. We are end consumers, not beta testers. I have the nest hub set up so that caregivers can keep an eye on my elderly mother anywhere in her apartment. Many of these aides lack the technical know-how to remedy the situation themselves and when the cameras go down, it makes it harder for them to do their work. Google needs to fix this nonsense ASAP to stabilize the connection.
Yet another very disappointing GLITCHY product from you guys. You need to fix this with an update finally.
04-04-2024 04:44 PM
Hi @mrksptrs,
Thanks for posting in the community.
That's an annoying issue! It seems like the Google Nest Hub occasionally gets stuck and stops streaming your Nest cameras. It is definitely disgusting, even more when you need to keep an eye on your elderly mother anywhere in her apartment, so here are some steps you can try to fix and avoid having to unplug the hub every time:
Restart the Hub: A simple restart can often resolve temporary glitches. Unplug the power cord from the hub for at least one minute, then plug it back in and wait for it to reboot completely.
Check for software updates:
Improve Network Connection:
Unlink and Relink Cameras (Optional):
Please let me know how it goes. Thank you for your effort. If you have more questions, don't hesitate to reply to this post.
All the best,
Jorge.